Call Center Agent Over The Phone Interview
3 weeks ago
Call Center Agent
Posted today
Job DescriptionCall Center Agent | Mandaluyong Site
Responsibilities- Handle inbound and outbound calls in a professional and courteous manner
- Respond to customer inquiries, address concerns, and provide solutions in a timely manner
- Accurately document customer interactions and maintain detailed records
- Identify and escalate complex issues to the appropriate team or supervisor
- Follow established call scripts and procedures to ensure consistent and efficient service
- Actively participate in training sessions to continuously improve your skills and knowledge
- Maintain a positive and customer-centric attitude at all times
- At least 18 years old
- At least High School graduate
- Savvy in computer and internet navigation
- Minimum experience: at least 6 months of any Call Center/Customer Care experience (Local/Intl/Voice/Non-Voice) or alternative wording from listing
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Willingness to work in shifting schedules
- Senior High School (required)
- Salary: Php22,300.00 per month
- Paid training
- Pay raise
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- 8 hour shift
- Shift system
Supplemental pay types and benefits listed may vary by role and location.
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