Call Center Agent Over The Phone Interview

24 hours ago


Cagayan Valley Philippines Buscojobs Full time

Call Center Agent

Posted today

Job Description

Call Center Agent | Mandaluyong Site

Responsibilities
  • Handle inbound and outbound calls in a professional and courteous manner
  • Respond to customer inquiries, address concerns, and provide solutions in a timely manner
  • Accurately document customer interactions and maintain detailed records
  • Identify and escalate complex issues to the appropriate team or supervisor
  • Follow established call scripts and procedures to ensure consistent and efficient service
  • Actively participate in training sessions to continuously improve your skills and knowledge
  • Maintain a positive and customer-centric attitude at all times
Minimum Qualifications
  • At least 18 years old
  • At least High School graduate
  • Savvy in computer and internet navigation
  • Minimum experience: at least 6 months of any Call Center/Customer Care experience (Local/Intl/Voice/Non-Voice) or alternative wording from listing
Preferred/Additional Qualifications
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Willingness to work in shifting schedules
Education
  • Senior High School (required)
Salary & Benefits
  • Salary: Php22,300.00 per month
  • Paid training
  • Pay raise
  • 13th month salary
  • Anniversary bonus
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus
Work Schedule
  • 8 hour shift
  • Shift system
Additional Notes

Supplemental pay types and benefits listed may vary by role and location.

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