Call Center Agent

Call Center Agent Telco

Location: Makati City / BGC Taguig (as listed)

Salary: ₱18,000–₱25,000

Job Type: Full-time

Posted 1 day ago

We are hiring: Call Center Agent for Telco services. Qualification: willing to work graveyard shift; with or without experience; Bachelor’s degree holder (any course).

Customer Support – General

Location: Makati City, National Capital Region

Salary: ₱150,000–₱250,000 (annual)

Company: Y Lean Solutions Group

Posted 1 day ago

Job Description: Customer Support Agent on a 3-month project-based contract, with potential absorption based on performance.

Responsibilities:

• Handle customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support via email; escalate to phone when needed.
• Maintain professionalism and accuracy across channels.
• Manage up to 3 concurrent interactions (e.g., 2 chats + 1 text).
• Ensure timely responses; target 80% of chats answered within 3 minutes.
• Meet quality standards: 90%+ on audits (4–8 audits/month).
• Collaborate with escalation team for phone/contact issues.
• Adhere to SLAs and established processes.

Qualifications:

• High School Graduate; college level or graduate preferred.
• Experience in customer service/BPO is an advantage but not required.
• Strong written communication; ability to multitask with accuracy and quality.
• Comfort with multiple digital platforms and tools.
• Customer-first mindset and problem-solving skills.

Performance Metrics:

• Productivity SLA: 80%+ chats within 3 minutes.
• Quality SLA: 90%+ on audits (4–8 audits per month).

Customer Support – International Client

Location: Mandaluyong, National Capital Region

Salary: ₱150,000–₱250,000

Company: IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

Job Description: Customer Support & Billing Specialist for an international client; collaborate with finance; prepare quotations; adapt to new tools and processes.

What You'll Do:

• Provide excellent customer support to an international client.
• Handle follow-ups to ensure smooth communication.
• Collaborate with finance to support daily operations.
• Prepare accurate quotations.
• Learn and adapt quickly to new tools and processes.

What We're Looking For:

• Bachelor’s Degree in any field.
• At least 1 year of customer service experience for international clients.
• Excellent English written and spoken skills.
• Knowledge of HubSpot, QuickBooks, and quotations is an advantage.
• Accounting background not required, but a plus.
• Strong problem-solving and multitasking abilities.
• Must have PC/laptop and reliable internet; open to shifting/graveyard schedules and hybrid setup.

Location: Caloocan City, National Capital Region

Salary: ₱336,000

Company: SapientBPO Valenzuela

Posted 1 day ago

Job Description: Mass hiring for Call Center Agents in Metro Manila sites. Responsibilities include resolving inquiries, maintaining records, and updates to policies and services. Benefits include commissions, HMO, leaves, 13th month pay, etc.

Job Types: Full-time, New-Grad, Permanent

Benefits include: health insurance, life insurance, paid training, extra leave, company events, promotion opportunities, etc.

Customer Support – Non-Voice

Location: Baesa, National Capital Region

Salary: ₱190,000–₱300,000

Company: Tech Careers (by CaldwellCo)

Posted 1 day ago

Job Description: Non-voice support role for fresh graduates and career shifters with strong typing and written communication skills. Growth-focused with listed benefits and perks.

What You’ll Do:

• Non-voice customer support via written channels; support leadership with processes.

Qualifications:

• At least 18 years old; high school completion; fresh graduates welcome.
• Willing to explore a STADS/career shift.

What We Offer:

• Salary up to ₱30,000; HMO from Day 1; night differential; leaves; 13th month pay; etc.

Customer Support – Various Locations

Location: Caloocan, Pasig, Mandaluyong, Baesa, etc. Various salary ranges and postings.

Job Description: Multiple postings for Customer Support roles with responsibilities including order processing, complaint handling, customer management, and collaboration with internal teams. Requirements include general Customer Service experience, strong communication skills, and ability to work in dynamic environments.

Benefits across postings typically include health insurance, life insurance, paid training, paid leaves, government-m mandated benefits, and career growth opportunities.

Other postings include:

• Customer Support – Community Associate (Pasig): hybrid setup, community marketing duties, social media engagement, pricing updates.
• Customer Service II (Diversey/Global): focus on order, complaint, and customer management; requires SAP/ERP familiarity; English fluency required; 2+ years preferred.

Note: This description consolidates multiple nearby postings without altering their core details; actual openings may vary by location and department.

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