Vietnamese Master Database Management Senior Associate

4 days ago


Manila, National Capital Region, Philippines Capgemini Full time

Role Overview:

• To provide daily operational support to a Global FMCG manufacturer from SEA and manage Master Data domains such as: Material, Customer, Vendor, Pricing, Asset, and Employee MDM.

General Responsibilities / Accountabilities:

• Provides daily operational support to a Global FMCG manufacturer from SEA.

• Experience in handling any Master Data domain such as: Material, Customer, Vendor, Pricing, Asset, and Employee MDM.

• Analyze email requests and templates.

• Intermediate Mandarin Language proficiency.

• Identify and communicate with responsible parties necessary information.

• Participate in process documentation and knowledge exchange according to set standards.

• Pre and post-check supporting documents (translate from Mandarin to English if needed).

• Provide translation assistance to the Team if needed.

• Perform creation and maintenance of Master Data information or records in the client database following all procedures from the SOP and adhering to the defined process controls and data standards.

• Perform duplicate search, blocking, unblocking.

• Work closely with Local counterparts.

• Deliver excellent customer service and ensure customer satisfaction.

• Investigate and respond to all client inquiries, concerns, and escalations.

• Ensure all deliverables are completed within the agreed SLA.

• Ticket management and monitor the MDM group mailbox for requests, following First In, First Out (FIFO) logic.

• Ensure accurate execution of each request and transaction.

Qualifications (Education/Experience/Certification):
Preferably Bachelor's Degree (Business and Finance).
With Master Data Management background.
SAP experience.

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