Supervisor, Training F&B

7 days ago


Paranaque City, Calabarzon, Philippines Solaire Resort Full time

Solaire Resort Entertainment City | Full time

  • State/Province: National Capital Region (Manila)
  • Country: Philippines
Job Description

SOLAIRE RESORT ENTERTAINMENT CITY

POSITION SUMMARY
In charge of conducting and coordinating the Food & Beverage Training Program and other core initiatives related to enforcement of operations service standards. Closely monitor compliance of team members with the established standard operating procedures. Recommends initiatives to ensure consistency of standards and contribute in programs to further enhance the skills and knowledge of team members toward service efficiency. Conducts spot checks and audits. Performs administrative duties required to facilitate training activities for his assigned area.

DUTIES AND RESPONSIBILITIES

Overall Job Responsibilities
  1. Training Organization and Scheduling
    • Prepare training materials, presentation, workbooks and/or handouts necessary for the success of the program.
    • Coordinate training logistics, schedule and participants.
  2. Training Facilitation
    • Conduct core and specialized training programs.
    • Assist Managers and Job Specialists in the conduct of specialized training.
  3. Training Needs Analysis
    • Visible in operations to assist, observe and evaluate service standards and staff competency to assess training needs.
    • Recommend to Department Heads | Managers training-related solution and training.
  4. Training Effectiveness Evaluation
    • Analyze statistics and other data gathered.
    • Interpret and evaluate results and create report/presentation with corresponding recommendation.
  5. Training Development Support
    • Recommend programs and strategies, consolidate data and provide valid and updated feedback and accurate information for the development of the training plan.
    • Assist in the implementation of initiatives and strategies.
    • Record Training Record of all team members in the F&B operation in accordance with the appropriate policies.
    • Ensure completeness and accuracy of departmental files, records, information and training materials.
    • Observe measures on files and document security and control, protect electronic files from potential damage.
    • Ensure confidentiality and integrity of records and other information.
  6. Outlet Spot Checks and Audits
    • Conduct an internal audit to check compliance of staff on established service standards and procedures.
    • Submit monthly report and coordinate deviation to the team for corrective action.
  7. Customer Service
    • Provide assistance to fellow Team Members to deliver excellent service.
    • Knowledgeable about the resort and casino's products and services.
  8. Ad hoc
    • Perform ad hoc duties and responsibilities as deemed necessary in line with Food & Beverage-initiated programs and activities.
Requirements

EXPERIENCE REQUIRED

  • At least two (2) years in Learning & Development in a Five Star Hotel | Integrated Resort.
  • At least two (2) years in Supervisory level position; experience as Department Trainer or Line Trainer is an advantage.
  • College graduate of any Hospitality Management course is an advantage.

KEY COMPETENCIES AND SKILLS

  • Strong technical competency in Food and Beverage | Hotel Services.
  • Pleasing and neat appearance; articulate.
  • Outgoing and approachable; excellent communication and interpersonal skills.
  • Above average command of both written and spoken English; knowledge of another foreign language is an advantage.
  • Proficient in MS Programs i.e. Word, Excel, PowerPoint and appropriate Hotel System (POS, OpenTable, Opera, Unifocus etc.).
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