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Customer Experience Supervisor

1 week ago

Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Limited Full time

**Job Summary:**

Customer Experience Supervisor

The Customer Experience Supervisor is responsible for overseeing the delivery of exceptional customer experiences in our Food and Beverage department.

This role requires strong leadership skills, effective communication, and a passion for delivering outstanding results.

  • Lead by example and demonstrate a commitment to customer satisfaction.
  • Develop and implement strategies to improve customer loyalty.

Responsibilities:

Customer Service:

  • Deliver personalized service to guests.
  • Resolve guest complaints promptly.

Operational:

  • Conduct regular inventory checks.
  • Oversee daily operations to ensure efficiency.

Requirements:

  • Minimum 2 years F&B experience in a restaurant or hotel setting.
  • Able to converse fluently in Korean language.