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4 weeks ago
TASQ is looking to fill an on-site position for a QA Manager for Retail ASAP.
The pre-screening interview will take place over the phone.
About the job: QA Manager for Retail (Makati)Shift: Shifting Schedule
Work setup: Onsite (Makati)
Requirements:- Experience in multi-program and multi-site management for QA
- Six Sigma certification
- Monitor and evaluate the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Document quality issues and performance measures for management review.
- Provide feedback and facilitate formal education for individuals on the phone.
- Serve as an experienced specialist in one discipline, with a thorough understanding of related disciplines.
- Drive the development of new solutions for programs, complex projects, processes, or activities.
- Act as a final decision-maker, coach, mentor, and train others in the area of expertise.
- Ensure the implementation of short to medium-term activities aligned with the business strategy.
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