Quality Assurance Associate

2 weeks ago

Makati City, National Capital Region, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Position Title: Quality Assurance Associate

Job Summary:

  • Support the QAD Head, QA Officers, and MIS Team with administrative tasks such as:
    • Preparing and consolidating project status updates
    • Scheduling calendar invites
    • Coordinating meetings and documenting minutes
    • Liaising with various units of the bank to align project requirements and resources
  • Monitor progress and timelines of QA-related initiatives and assist in documentation efforts
    • Ensure QA transactions are conducted in compliance with regulatory standards and internal policies
    • Rigorously track end-to-end delivery performance and unit efficiency
  • Assist with:
    • Quality assurance monitoring and process controls
    • Business analytics and reporting
    • Training and development support
    • Process improvement projects and initiatives

Process and Operations

  • Supports the QAD Head in day-to-day business management of the unit, including:
  • Managing relationship between the Business Unit service recipients, other support functions, and BOSG.
  • Negotiating and finalizing service level agreements and other administrative arrangements.
  • Generating management reports to monitor overall service quality.
  • Identifying and executing efficiency improvement
  • Assessing new activities and expansion in scope of activities
  • Planning and rolling out of new activity
  • Participates in projects where centralization and simplification is required.
  • Respond to client queries and identify new opportunities for QAD
  • Keep all key stakeholders and providers informed of the status of projects through timely communication and reporting

Risk and control

  • Provides appropriate risk reporting to Management.
  • Implements operational risk, control methodologies and tools.
  • Establish visibility of the internal control status.
  • Provides input to improve existing procedures and processes within QAD's operational framework.

People

  • Develop own's leadership, functional and technical skills.
  • Provide support where and when needed.

Others

  • Performs other related functions that may be assigned from time to time

Other Details:

Rank: Rank and File

Unit: Branch Banking Sector / Branch Operations Support Group / Centralized Processing Division / Quality Assurance Department
Location:GT Capital Tower, Ayala Avenue, Makati City

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