Senior Officer

3 weeks ago


Manila, National Capital Region, Philippines Okada Manila Full time

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Troubleshoots incidents of mission critical IT Application Software and provides quick fix to restore application system availability for business operations.
  • Investigates reported issues and problems with software applications, diagnose root causes and provides permanent fic. Responsible for identifying known errors and problem trends and for finding permanent solutions.
  • Collaborates with other IT teams to resolve complex technical issues and escalate when necessary.
  • Creates documentation of support processes, system configurations and troubleshooting steps to define application support standards (SOP's).
  • Provides support on projects to keep Application Software stability and makes sure they are hosted on the latest supported platforms.
  • Maintains the application access provision including account maintenance, access role/matrix updates and account terminations.
  • Coordinates closely with third party solution provider/vendor on the timelines and delivery dates of solutions and enhancements/bug fixes.
  • Assists with onboarding of new business applications, analyzes the requirements of end uses and then tests integrated applications.
  • Assists users of the company's software applications by providing expert knowledge of the software used.
  • Installs software upgrades and ensure that the company's systems are maintained and for for purposes.
  • Acts as the application adviser/subject matter expert/problem solver in respect of corporate applications and advises the Line Manager of best ways to maximize the usage of applications.
  • Keeps in touch with current practice, security, changes in legislation, identifies future trends and ensures users and own skill levels are maintained.

II. JOB SPECIFICATIONS

Educational Requirement:

  • Bachelor's Degree in Information Technology or Computer Science, or any related field preferred
  • ITIL Certification is an advantage

Experience Requirement:

  • 7 years and above experience in Application Support and/or IT Production Support for multiple Application Software

Skills and Attributes:

  • Technical Skills
    • Strong knowledge of SQL Databases / SQL scripting, Windows and/or Unix/Linux operating systems, troubleshooting methodologies, and system integration principles
    • Basic knowledge on Network and Application Infrastructure/Architecture
    • Other Qualifications
      • Strong organizational skills
      • Excellent verbal and written communication and interpersonal skills across all levels
      • Ability to manage multiple parallel activities and set priorities
      • Ability to work and collaborate across multiple teams in an organization
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