Process Control Officer

5 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time

About the Role

As a Process Control Officer, you will be responsible for performing operational validation of processes and Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections.

How you'll contribute

  • Conduct validation and alignment with the approved criteria set of a specific process within the division.
  • Provide a comprehensive report on the findings resulting from the process checking conducted.
  • Perform Self-Assessment (SA) for the defined low and medium risk collections processes and procedures.
  • Conduct investigations of possible process lapses within the division.
  • Clearly communicate issues identified by the unit to the Collections management team with a clear action plan to resolve these within acceptable time frames.
  • Suggest action plans and process improvements to the Process Control and Compliance Unit Head based on the findings from validation of processes.
  • Ensure timely submission of the results of validations performed.
  • Create reports/summaries of findings performed.
  • Ensure timely responses and resolution on the action plan stated in the report submitted on validation performed.

What we're looking for

  • Bachelor's Degree in any field.
  • At least 3 years of relevant experience, with excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Must have good critical thinking skills, strong time management skills, attention to detail, multitasking ability, and the capability to set priorities and meet deadlines.
  • Experience in Quality Assurance, Day 2 checking, and process control.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

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