AVP, Head of Operational Excellence and Process Control

4 days ago

Manila, National Capital Region, Philippines GCash Full time
AVP, Head of Operational Excellence and Process Control

Do you want to take the first step in making Filipinos' lives better every day? Here in GCash, we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Responsibilities:

  1. Develop and implement operational excellence frameworks, policies, and best practices to enhance process efficiency and control.
  2. Lead process optimization and automation initiatives to drive efficiency and scalability in Commercial B2C operations.
  3. Establish governance structures and operational controls to mitigate risks and ensure compliance with regulatory and industry standards.
  4. Work closely with regulatory bodies and internal audit teams to ensure full compliance with applicable rules and guidelines, proactively addressing potential findings.
  5. Design and oversee key performance indicators (KPIs) to monitor operational effectiveness and process adherence.

Qualifications:

  1. Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; MBA is a plus.
  2. Minimum of 10+ years of experience in operational excellence, process control, or business operations, with at least 5 years in a leadership role within fintech, banking, or digital payments.
  3. Strong understanding of operational governance, process optimization, and risk management principles.
  4. Experience in managing large-scale commercial operations with a focus on efficiency, control, and customer satisfaction.
  5. Proven track record in implementing process automation and digital transformation initiatives.
  6. Strong stakeholder management skills and the ability to work cross-functionally with product, risk, compliance, and technology teams.
  7. Experience working with regulatory bodies and ensuring full compliance with audit requirements and industry standards.

What We Offer:

Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with a highly competitive and flexible compensation and benefits package.

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