Client Service Representative – Researcher

3 weeks ago

Quezon City, National Capital Region, Philippines Sourcefit Full time

Position Summary

The Client Service Representative – Researcher is responsible for delivering high-quality telephone-based customer support and conducting accurate research on dental benefit plans. This role requires a detail-oriented individual with strong communication and data entry skills who can effectively assist clients and internal team members while meeting productivity and quality standards.

Job Details:

  • Work from Home
  • Training Schedule: Monday to Friday | 9 PM to 6 AM PH Time
  • Operations Schedule: Monday to Thursday | 11 PM to 8 AM, Friday 10 PM to 7 AM PH Time

Responsibilities

  • Research dental plans and accurately communicate findings to clients based on department protocols.
  • Respond to incoming phone calls from clients and data enter dental benefit request information.
  • Meet established production and performance metrics in accordance with department guidelines.
  • Adhere strictly to quality assurance standards to ensure consistency and accuracy in service delivery.
  • Assist fellow team members with research tasks and client communication as needed.
  • Continuously build and maintain the highest level of knowledge related to research processes, customer service, and communication practices.
  • Manage fax requests using the designated fax request program.
  • Demonstrate professionalism and composure in dealing with job stress, constructive feedback, and maintaining alertness during shifts.
  • Foster a collaborative and respectful working relationship with co-workers and clients.

Qualifications

Education and Experience

  • Bachelor's degree (B.A.) from a four-year college or university; OR
  • Minimum of 3 years of related experience and/or training; OR
  • Equivalent combination of education and relevant experience.
  • Experience with dental insurance is a plus

Language Skills

  • Ability to read and interpret procedural documents such as manuals and guidelines.
  • Ability to write clear and concise correspondence.

Mathematical Skills

  • Proficiency in basic arithmetic operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Reasoning Ability

  • Ability to interpret and apply instructions presented in written, oral, diagrammatic, or schedule format.

Computer Skills

  • Proficient with personal computers in a Windows environment.
  • Familiarity with data entry and client service software is a plus.
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