SBS Client Service West Client Service Representative I

2 weeks ago

Makati City, National Capital Region, Philippines ADP Full time
SBS Client Service West Client Service Representative I

SBS Client Service Representative serves as the frontline point of contact for our employers who are seeking assistance with payroll, system & tools navigation, taxes, and other inquiries through inbound calls, service requests, and chat. Here is what a typical day looks like:

  • Client Support: You will help clients manage their business using our solutions, which may include troubleshooting and probing to resolve payroll and tax issues. Support might also involve collaborating with multiple business units and teams to ensure a seamless client experience.
  • Learn: You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, and desktop support tools to effectively support our clients.
  • Organize: You will adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. During peak seasons, such as year-end, phone support may increase.
Qualifications
  • Proven ability to communicate effectively—both written and verbal
  • Flexibility in work environment (3 days in office, 2 days at home)
  • Enthusiastic about learning and upskilling
  • Capable of making informed decisions to resolve client inquiries
About the company

ADP offers industry-leading online payroll and HR solutions, including tax, compliance, benefit administration, and more.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for qualified applicants with disabilities, including disabled veterans. Requests can be made at or by calling

Federal law requires new hires to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your skills and responses. For bias audit and data use details, visit NYC applicants may request alternative processes or accommodations at or

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