Sales Operations Analyst

6 days ago

Cebu City, Central Visayas, Philippines TotalRewards Software, Inc. Full time

About Us:

TotalRewards Software is a dynamic and fast-growing Software-as-a-Service (SaaS) company with talented teams in both the USA and Philippines. Since 2007, our total rewards marketing software has been used by over 850 employers world-wide to help retain and recruit employees.

Job Description:

We are seeking a motivated, highly analytical and detailed-oriented Sales Operations Analyst to support our growing go-to-market (GTM) team in the Philippines and USA. This role will focus primarily on Sales Operations, with secondary responsibilities supporting Marketing Operations. You'll play a key role in optimizing sales processes, improving pipeline visibility, and enabling revenue growth through data, tooling, and cross-functional alignment. If you're proactive, goal-oriented, and eager to make a significant impact, then this might be the perfect opportunity for you

Compensation and Benefits:

PHP 35,000 Monthly Base (includes night-shift differential and allowances) + incentives overrides = PHP 46,000+ per month. Robust Paid Time Off (PTO) schedule, full complement of paid holidays and you even get your Birthday as a holiday… paid HMO medical plan also included after your probation is completed.

Our Core Values:

We pride ourselves as individuals and as an organization to live by our core values every day when working with team members, customers and vendors.

  • We practice open and honest communication
  • We honor our commitments
  • We continuously improve and innovate
  • We create our own opportunities
  • We face challenges with optimism
  • We succeed together

Key Responsibilities

Sales Operations (Primary Focus):

  • Research, create and maintain sales data on prospective customers for our sales development team
  • Administer our sales enablement platform to upload prospect data, develop, maintain, and optimize sales performance reporting and dashboards (e.g., pipeline, conversion rates, rep productivity, quota attainment etc.)
  • Continuously maintain a clean, updated database of prospects for the sales development team
  • Partner with Sales Leadership to support the design of the ideal customer profile (ICP), quota setting, and forecasting processes
  • Assist with sales development compensation analysis, reporting, and incentive tracking
  • Analyze and identify bottlenecks in the sales funnel and propose data-backed solutions
  • Provide administrative support to the sales and operations department as needed

Marketing Operations (Secondary Focus)

  • Support marketing initiatives and campaign performance reporting
  • Help ensure seamless lead flow and tracking from marketing channels to sales
  • Collaborate with marketing to align metrics and dashboards across the funnel
  • Assist with tool integrations and workflows between marketing automation, customer service platforms and our product platforms

Desired Skills & Knowledge:

  • Must have good to excellent command of the English language
  • Excellent verbal and written skills
  • A dynamic, can-do, positive attitude
  • Strong administrative skills – accurate typing and spelling is essential to this role
  • Energetic, fun and confident personality
  • Adaptable and coachable: Willing to learn and take feedback to continuously improve to meet team goals
  • Familiarity with sales enablement and prospecting tools (Salesloft, LinkedIn Sales Navigator etc.), lead management software (seamless.ai, Apollo.io, etc.), customer service and marketing platforms (Intercom) and Microsoft products (Outlook, Teams, Excel, etc.)

Qualifications

  • At least 1 year of experience in Sales Operations, Marketing Operations, Revenue Operations, or Business Analytics, ideally in a SaaS or B2B environment
  • Bachelor's degree or equivalent experience in sales/marketing or technical operations
  • Comfortable working with data to uncover insights and drive process improvements
  • Strong attention to detail with the ability to manage multiple priorities
  • Excellent communication skills and ability to work cross-functionally with Sales, Marketing and company executives
  • Ability to work independently or in a team, with a proactive, goal-oriented approach
  • Capable of adapting in a high-growth environment and prioritizing effectively. Prior experience in tech/software work environments or a dynamic B2B setting is a plus
  • Willing to work full-time night shift to align with our USA team during their daytime hours (8 am – 5 pm USA Central Time/9 pm – 6 am PH Time) with 1 hour lunch

Why Join Us?

  • Exciting Career Growth Opportunities:Once you've proven yourself to be a successful Sales Ops Analyst, you can be promoted to a Team Leader role in sales development, marketing or other role within the company
  • Dynamic Work Environment:Collaborate with a talented and motivated team that values leading-edge tools such as generative AI to innovate our products and processes
  • Your Impact Matters:Play a pivotal role in shaping our success, sharing financially in that success and accelerating your career growth

If you're passionate about sales, marketing and technology and eager to contribute to the growth of a fast-paced company, we'd love to hear from you.

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