Concierge

Human Resource Senior Associate at ARTHALAND | BS in Hotel, Restaurant and Institutional Management with Specialization in Hospitality Management

• Welcomes and greets all residents and guests when they arrive at the lobby.
• Maintains security by following registration procedures and controlling elevator access.
• Answers and screens calls before transferring them to their respective department.
• Accommodates requests and communicates them to the respective departments.
• Handles complaints and ensures that they are followed through until resolved.
• Endorses pending concerns of clients and follows up with the respective department.
• Takes reservations for amenities and coordinates all arrangements before the event.
• Assists clients in getting the transportation service they need.
• Handles clients' incoming and outgoing mails, parcels, and packages.
• Provides basic and accurate information about the property and its policies.
• Maintains and monitors the cleanliness of both lobby and reception area.
• Checks office supplies and coordinates the items needed with the Concierge Supervisor.
• Monitors Building Management System for any request or complaint and ensures that they are acknowledged immediately.
• Consistently gives feedback and updates to residents regarding their concerns.
• Ensures speedy and efficient service for the clients.

• Bachelor's Degree in Tourism or Hotel Management.
• PREFERABLY NEWLY GRADUATE
• Polite and confident with a great deal of patience.
• Problem-solving skills with customer-focused orientation.
• Good listening skills with great attention to detail.
• Ability in multitasking and time management.
• Excellent Communications Skills both oral and written.
• Results Focus with a great level of initiative.
• Work varied shifts, including weekends and holidays.

• Job Type: Full-time

• Entry level

• Full-time

• Administrative

• Hospitality and Administrative and Support Services