After Sales Customer Service

4 weeks ago

San Pablo City, Calabarzon, Philippines Aebi Schmidt North America Full time
Overview

At M-B Companies, an Aebi Schmidt brand located in Muncy, we pride ourselves on innovation, collaboration, and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities.

Position: Places outbound calls to sell replacement parts and handles incoming service calls, parts requests, sales order entry, warranty claims and return goods from customers by performing the following duties.

Responsibilities
  • Handle inbound phone calls to convert leads into sales.
  • Emphasizes salable features, quotes prices, credit terms, and prepares sales orders, in a timely manner.
  • Works with the team to maintain customer accounts and assures product literature is current.
  • Participates in bids, pricing and proposals generated by the business units.
  • Obtain cost-effective freight rates for quotes and bidding process.
  • Data entry of sales orders
  • Monitors the production schedule, communicating with the engineering, manufacturing, purchasing, and service departments to ensure customer requirements and on-time delivery are met.
  • Tracks inventory levels to quote accurate lead-times to customers.
  • Process credit card related tasks for sales orders
  • Maintain warranty log to keep track of warranty orders and costs.
  • Email and fax price quotes and part manuals to customers.
  • Prepare commercial and pro-form invoices for foreign customers.
  • Call vendors for part pricing availability and write up purchase requests.
  • Complete Return Merchandise Authorizations (RMA) and Return Goods Authorizations (RGA) for customer part related issues.
Qualifications
  • Ability to read, analyze, and interpret documents.
  • Excellent verbal and written communication skills, organizational skills, and attention to detail.
  • Proficient with Microsoft Office Suite or related software
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Employee Benefits
  • Vacation/Paid Holidays
  • Medical Insurance, Dental and Vision Insurance
  • Company Paid Life Insurance
  • Company Paid Short Term & Long-Term Disability
  • Flex Spending Account
  • 401K Retirement Account

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