Trade CX Retention Manager

7 days ago

Taguig, National Capital Region, Philippines JTI Full time

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

Reporting to: Trade CX Oversight Manager

Duty Post: Taguig City

Application Duration: This job posting will remain open until the vacancy is filled.

As the Trade CX Retention Manager in the area of Marketing, you will:

  • Be a CEM expert supporting the Trade CX Strategy & Oversight Manager to develop trade engagement programs for high-potential partners.
  • Digital Trade Engagement Platform Expertise: Collaborate with the Trade CX Oversight Manager and Trade CX Acquisition Manager to become an expert in understanding and deploying the Negosolve platform, with a focus on trade partner retention. Ensure all programs are customer-centric and aligned with strategic goals, providing ongoing value to trade partners.
  • Manage the trade database to keep information current. Develop models to engage potential partners and keep them dedicated to Negosolve.
  • Manage Loyalty Programs: Coordinate the Negosolve loyalty program, including developing and implementing program mechanics, reward structures, and loyalty management strategies. Apply CRM systems to improve loyalty program performance and ensure trade partner happiness.
  • Collaborate with the Trade CX Acquisition Manager and Digital Operations team for a seamless trade customer experience. Work with SIBI, M&S, Field Marketing, and CBUs for efficient strategy and deployment.
Requirements:
  • Graduate degree in Marketing / CRM / Digital or equivalent experience
  • Minimum 5 years of combined proven work experience as a brand / CRM / marketing manager / Dedication Marketing
  • Proficient in the strategic development, design, build and roll-out of dedication programs, including the relevant lifecycle programs to increase retention
  • Able to build segmentation and targeting strategies based on customer data and business needs to drive retention and expansion of trade engagement
  • Experienced in using A/B testing to fine-tune workflows, segments, activities, and messages to improve efficiency and results of retention programs
  • Excellent collaborator with strong teamwork skills
  • Extensive knowledge of CRM platforms and data management systems and expert knowledge of dedication platform management
  • Proven ability to manage complex projects and market requirements
  • Demonstrating a performance and analytical attitude (metrics, key indicators, and frameworks) for ongoing evaluation and analysis, including spotting trends and insights.
  • Proven ability to work within a technical environment

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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