Education Operations Specialist

Infor is seeking a highly motivated and detail-orientedLearning Platform Specialistto join the Global Enablement & Education organization. In this role, you will serve as the primary point of contact for second-level support related to Learning Management System (LMS) issues. As a Learning Platform Specialist, you will provide expert technical assistance, user support, and hands-on platform administration to ensure smooth operations and positive user experiences. Your responsibilities will include triaging and resolving customer inquiries, managing platform configurations, and ensuring adherence to SLA timelines.

Collaboration is a key aspect of this role, as you will work closely with cross-functional teams to enhance platform functionality, improve processes, and deliver seamless integration of learning resources. If you're passionate about troubleshooting, user support, and driving LMS excellence, this role is a perfect fit for you.

A Day in the Life Typically Includes:

• User Support and Troubleshooting:
• Provide timely technical support and training to users, helping them navigate platform functionality.
• Diagnose and resolve platform-related issues through tickets, emails, or calls while adhering to SLA standards.
• Offer step-by-step instructions and, where necessary, workaround solutions to resolve problems.
• Platform Administration and Maintenance:
• Administer and manage user accounts, content uploads, and system configurations.
• Perform testing and validation of new platform features or functionality before rollouts.
• Communicate platform gaps and enhancement opportunities.
• Collaboration and Process Improvement:
• Build and maintain strong relationships with stakeholders across the organization.
• Use customer feedback to update and maintain an accurate knowledge database for common issues and resolutions.
• Document and suggest process improvements to enhance platform operations and user satisfaction.

Basic Qualifications:

• Strong written and verbal communication skills in English.
• Excellent troubleshooting skills with the ability to diagnose and resolve issues quickly.
• Exceptional teamwork skills, including the ability to assist and collaborate with teammates when needed.
• Ability to understand and adapt to new features and functionalities as they are implemented.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment with minimal supervision.
• Positive, can-do attitude and commitment to delivering quality outcomes.
• Skilled in prioritizing tasks and managing time to meet tight deadlines.

• Familiarity with LMS platforms and their administration.
• Experience with ticket management systems or incident resolution workflows.
• Knowledge of process documentation and continuous improvement methodologies.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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