Professional Medical Representative

6 days ago

Pasig, National Capital Region, Philippines Philcare Pharma Inc. Full time

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job DescriptionDescription

Position Overview:

The Medical Sales Associate (MSA) is responsible for promoting and selling medical products and services to healthcare professionals, hospitals, clinics, and other medical facilities. The role requires a deep understanding of the medical products being sold, the healthcare industry, and the needs of healthcare providers. The Medical Sales Associate will build relationships with key opinion leaders, key decision-makers, effectively communicate the value proposition of the products, and drive sales within an assigned area/territory.

1. Sales & Market Penetration:

  1. Promote and sell medical products (such as pharmaceuticals, medical devices, diagnostic equipment, etc.) to healthcare providers (KOLs, physicians, hospitals, clinics, and pharmacies) within an assigned area/territory.
  2. Identify and develop new business opportunities by client calling, area coverage, networking, and attending industry events.
  3. Meet or exceed sales targets and KPIs set by the Sales Managers and approved by the company management, ensuring consistent growth in revenue and market share.
  4. Understand the competitive landscape and adjust sales strategies to differentiate the company's products from competitors.
  5. Prepare and deliver product presentations to healthcare professionals, addressing their needs and product benefits.

2. Customer Relationship Management:

  1. Establish, develop, and maintain long-term relationships with healthcare professionals and key accounts.
  2. Provide exceptional customer experience to clients, responding to inquiries, addressing concerns, and resolving issues promptly.
  3. Conduct regular follow-ups with existing clientele to ensure product satisfaction and identify opportunities for further sales and business relationship retention.
  4. Collect and analyze client feedback to inform product development and marketing strategies.

3. Product Knowledge & Education:

  1. Maintain in-depth knowledge of the pharma/medical device products being sold, including technical specifications, clinical evidence, and regulatory requirements.
  2. Conduct educational sessions and product demonstrations for healthcare professionals, providing accurate information on product benefits, usage, safety, etc.
  3. Stay updated on new developments in the medical field, including trends, regulatory changes, and new product launches.
  4. Maintain accurate records of sales activities, client interactions, and sales forecasts using CRM software (e.g., Salesforce).
  5. Submit regular sales reports, including updates on the sales pipeline, performance against targets, and competitive intelligence.
  6. Expense Reporting: Manage travel, entertainment, and other sales-related expenses, ensuring compliance with company policies.
  7. Work closely with the Area Business Unit Managers and marketing team to implement promotional campaigns and product initiatives in the field.
  8. Coordinate with the Sales Admin and support teams to ensure smooth order processing and timely delivery of products.
  9. Attend sales meetings and training sessions to share best practices, learn about new products, and enhance professional development.

6. Compliance & Ethical Standards:

  1. Adhere to all company policies, procedures, and industry regulations, including maintaining compliance with healthcare industry standards and relevant codes of conduct (e.g., KLP, MCP, FDA regulations, etc.).
  2. Ensure that all marketing and promotional materials comply with regulatory guidelines and company standards.
Requirements

Qualifications:

  1. Education: Bachelor's degree in Life Sciences, Business, Marketing, or a related field. For experienced applicants, additional certifications in healthcare or medical sales are a plus (e.g., Medical Sales College, relevant certifications from industry associations).

Experience:

  1. Experience in Sales and/or in a medical device, pharmaceutical, or healthcare sales industry with a cumulative 1-5 years of medical sales experience preferably from not more than 1-2 organizations.
  2. Proven track record of success in sales, with a strong understanding of sales strategies, negotiation, and closing techniques.
  3. Familiarity with the healthcare industry and healthcare professional buying behavior is a plus.
  4. Strong communication, presentation, and interpersonal skills.
  5. Ability to effectively demonstrate product value and address clients' needs.
  6. Excellent organizational and time-management skills.
  7. Familiarity to proficiency in using CRM software (e.g., Salesforce, etc.) and tech-literate.
  8. Ability to work independently and as part of a team.
  9. Strong analytical skills to assess market trends and clients' needs.
  10. A results-driven team player with high degree of professionalism, ethics, resilience, and discretion in handling sensitive information.

Key Performance Indicators (KPIs):

  1. Sales Growth: Achieving monthly, quarterly, and annual sales targets.
  2. Customer Acquisition: Number of new clients acquired in the assigned territory.
  3. Customer Retention: Maintaining strong relationships with existing clients, ensuring repeat business and satisfaction.
  4. Market Share: Growth in market share within the assigned territory.
  5. Activity Metrics: Number of sales calls, meetings, product demos, and follow-up calls completed within a given time frame.
  6. Customer Satisfaction: Positive feedback from clients and successful resolution of issues.

Working Conditions:

  1. Travel: Frequent travel within the assigned territory to visit healthcare professionals, attend conferences, and conduct business meetings.
  2. Work Environment: This position involves a combination of minimal office-based work (for administrative tasks, but very minimal) and heavy field-based work (for client visits, presentations, and networking).
  3. Schedule: Flexible working hours with occasional evening or weekend work to accommodate client schedules and events that the business requires.

Compensation:

  1. Competitive base salary plus performance-based incentives and commissions.
  2. Opportunities for professional development and career advancement within the company.
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