Field Service Technician

4 weeks ago


Manila, National Capital Region, Philippines Tangent Solutions Inc. Full time

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $15,000 per month
  • Immediate start available

Calling all IT and POS terminal enthusiasts

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for qualified Field Technicians in San Jose De Buenavista, Antique.

What you'll get?

  • Permanent and Direct employment (Not under agency)
  • Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
  • Motorcycle Allowance
  • Training boot camp for new hires

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB SUMMARY:
  • The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients' service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
  • Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer's specifications and requirements, including agreed service turnaround time or completion.
  • Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
  • Merchant Training: Provide training to merchants to ensure that all merchant's cashiers understand the functionality, basic care and security of the deployed terminals.
  • Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
  • On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
  • Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
  • Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done.
  • Submission of Field Service Reports: Comply with the company's policy and procedures on on-time submission of field service and related reports.
  • Field Expense Liquidation: Comply with the company's policy and procedures on on-time liquidation of field expenses.
  • Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
  • Others: Attend scheduled trainings and meetings from time to time.
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