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Field Service Representative

1 week ago

Manila, National Capital Region, Philippines Legend of Ice Recruitment & Services Incorporated Full time
Job Overview
Sales Technicians at Legend of Ice Recruitment & Services Incorporated play a vital role in providing excellent customer service by identifying and meeting the needs of clients. They work closely with customers to deliver or install necessary equipment, ensuring seamless product usage and troubleshooting any technical issues that may arise.

About the Role
This position involves working directly with customers to understand their requirements and recommend suitable products or services. As a Sales Technician, you will be responsible for delivering exceptional customer experiences through on-site and remote technical support. You will also collaborate with sales and technical teams to resolve customer concerns and ensure compliance with safety standards and company policies.

Key Responsibilities
* Identify customer needs and preferences through consultations and site visits
* Recommend and deliver products or services that meet customer requirements
* Provide on-site and remote technical support to customers, addressing any issues or concerns
* Collaborate with sales and technical teams to resolve customer complaints and improve customer satisfaction
* Maintain accurate records of service activities and customer interactions
* Ensure compliance with safety standards and company policies

Requirements
* Diagnose and troubleshoot technical issues with products
* Perform repairs, maintenance, and upgrades on customer equipment
* Train customers on proper product usage and maintenance
* Ensure quality improvements through feedback to the product development team

Benefits
* 13th Month Pay
* Employee Loan
* Pag-Ibig Fund
* Paid Holidays
* Philhealth
* SSS/GSIS

Working Conditions
This role is based in Manila and requires occasional travel to client sites. A strong understanding of technical products and excellent communication skills are essential for success in this position.