Call Center Collections Representative

3 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

Full-Time. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Responsibilities
  • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
  • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
  • Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
  • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
  • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
  • Documentation: Maintain detailed and organized records of all interactions and collection efforts.
  • Performance Goals: Consistently meet or exceed daily and monthly collection targets.
Qualifications
  • Must be 18 years or older
  • High school diploma or GED required
  • Bilingual in English and Spanish (required)
  • Strong negotiation and conflict resolution skills
  • Ability to remain calm, professional, and empathetic under pressure
  • Familiarity with debt collection laws and best practices is a plus
  • Previous experience in collections, customer service, or call center environments preferred
Locations and Requirements
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position: must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
What to Expect

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits and Perks (selected)
  • HMO Coverage with dependents
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services, company retreats, and off-site events
Application and EEO

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. MCI maintains a work environment free from discrimination and is committed to equal opportunity employment. We may revise this job description at any time; it is not a contract of employment.


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