Microsoft Solutions Architect

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking an experienced Senior Microsoft Managed Services Consultant to join our team. The ideal candidate will be responsible for delivering expert-level support and strategic guidance across Microsoft Infrastructure, within environments leveraging Office 365, Active Directory, Azure/Entra AD, and Windows Server infrastructure. This role requires a deep understanding of enterprise Microsoft platforms, automation practices, and excellent communication and customer service skills. The successful candidate will lead initiatives around identity, collaboration, automation, and patching best practices, working closely with clients to ensure stable, secure, and efficient Microsoft environments.

• Design, manage, and troubleshoot hybrid Active Directory environments including on-prem, and hybrid Active Directory and Entra ID.
• Implement and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Experience managing Exchange Server (2013/2016/2019) including mailbox databases, DAGs, connectors.
• Administration of DNS, DHCP, file/print services, and certificate services (PKI).
• Maintain patch management best practices across Windows Server and Desktop infrastructure using native tools and/or RMM platforms.
• Knowledge of Azure IaaS services (VMs, storage, virtual networks).
• Experience configuring and managing Microsoft Endpoint Manager (Intune).
• Automate routine administrative tasks with PowerShell and create scripts to support reporting, patching, and user management.
• Collaborate with customer stakeholders to develop IT roadmaps and provide ongoing advisory and project implementation support.
• Respond to escalated technical issues and serve as a senior escalation point for Microsoft services-related incidents.
• Lead knowledge sharing, documentation efforts, and continuous service improvement initiatives.
• Coordinate with remote support teams, validating their work and guiding their efforts as needed.
• Ability to manage multiple customer engagements simultaneously while meeting deadlines and service level expectations.
• Deliver exceptional customer service, ensuring end-user satisfaction and maintaining a positive relationship with clients.

• Bachelor's degree in Information Technology, or related field.
• Minimum of 5 years of hands-on experience managing enterprise Microsoft infrastructure.
• Proven experience with:
• Active Directory and Entra/Azure AD (including Entra Connect)
• Group Policy and DNS management
• Exchange Server and/or Exchange Online (migrations, maintenance, troubleshooting)
• SharePoint administration (On-premise and Office 365)
• Windows Server patching and automation
• Management of RDS roles: RD Session Host, RD Connection Broker, RD Gateway, RD Licensing
• Strong PowerShell scripting skills for automation, reporting, and bulk configuration across services
• Strong verbal and written communication skills with a focus on customer success.

• 10+ years of experience supporting Microsoft technologies in complex or enterprise environments.
• Experience working within a Managed Services Provider (MSP) or customer-facing consulting role.
• Microsoft certifications such as: SC-300; AZ-800 / AZ-801.
• Familiarity with ITIL service delivery and ticketing systems (e.g., ServiceNow).
• Experience with security and compliance features of Microsoft 365 (MFA, Conditional Access, DLP).
• Experience with third-party monitoring and automation tools such as LogicMonitor, Datto RMM, or N-Able.
• Familiarity with Python or other scripting/automation languages (bonus).
• Competitive salary and performance-based bonuses; comprehensive benefits.