Customer Care Collections Sr. Associate

4 weeks ago

Manila, National Capital Region, Philippines NTT DATA, Inc. Full time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Collections Sr. Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

In these roles you will be responsible for:

  1. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  2. Ensuring customer satisfaction and striving to meet service standards.
  3. A typical day will likely involve fielding between 75 to 100 calls.
  4. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  5. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  6. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

  1. At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  2. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  3. 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  4. 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  5. An education level of at least a high school diploma or GED.

Preferred Skills include:

  1. Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

#J-18808-Ljbffr

  • Collections Associate

    4 weeks ago

    Manila, National Capital Region, Philippines EastWest Bank Full time

    About the job Collections Associate - CAAbout the JobCorporate Title: Collections AssociateWork Arrangement: OnsiteOur Consumer Lending Team is looking for experienced professionals to join us in our Ortigas site in the role of Collections Associate.As a Collections Associate, your main role is to meet collection goals while following BSP and other...

  • Sr. Associate/Associate – Impact

    1 week ago

    Manila, National Capital Region, Philippines Wfnen Full time

    Sr. Associate/Associate – Impact - PhilippinesAdventist University of the Philippines, Philippines | Posted on 03/04/2025City Adventist University of the PhilippinesState/Province National Capital Region (Manila)Country PhilippinesFunctional Area Analytics & Business IntelligenceJob DescriptionImpact Sr. Associate/ Associate – ImpactPosition Summary: To...

  • Collections Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Unioil Petroleum Philippines, Inc. Full time

    Job Requirements:Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.With at least 2-3 years experience in debt collection, reconciliation of accounts receivables (AR), management of AR and billing.Must have SAP experience.Proven work experience as a Collection Associate, Collection Specialist or a similar...

  • Phone Support Specialist Sr.

    2 weeks ago

    Manila, National Capital Region, Philippines NTT DATA North America Full time

    About the JobThe Customer Care Collections Sr. Rep is a challenging and rewarding role at NTT DATA North America that demands strong interpersonal skills, technical expertise, and analytical thinking.Your key responsibilities will be:Handling inbound calls from diverse customer groups.Addressing complex customer inquiries and resolving issues...

  • Collection Process Optimizer

    1 week ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The Collection Process Optimizer will play a critical role in improving the effectiveness of Fresenius Medical Care's collection processes. Key responsibilities include evaluating credit risk, making recommendations for credit limits and terms, and preparing regular reports on receivables status.Qualifications:Bachelor's degree in finance, accounting, or...

  • Customer Care Associate

    5 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are looking for a talented customer service agent to join our team. As a customer care associate, you will be responsible for providing exceptional support to our clients, answering their questions, and resolving their issues.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerResolve customer complaints and...

  • Policyholder Care Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines NTT DATA North America Full time

    ResponsibilitiesThe Customer Care Collections Sr. Rep at NTT DATA North America is accountable for delivering exceptional customer service while meeting service standards.Your key duties will include:Providing timely and accurate responses to customer inquiries.Escalating complex issues to management or other teams as needed.Maintaining detailed records of...

  • Medical Collections Specialist

    5 days ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time

    Come and join Skilled Wound Care where an exciting career awaits you Our company is looking for an experienced and motivated Collections Specialist to join our dynamic collections team.The primary responsibility of the Collections Specialist will be to follow up on and seek resolution of patient and third party accounts receivable balances.Completes...

  • Collections Associate

    2 days ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Title:Collections Associate Requisition ID:57317 City:Manila Country/Region:PH Job ResponsibilitiesWork on the delinquent accounts and perform collection activitesCall customers and inform about the account status and collect due amountNegotiate with the customer in assertive manner to deliver desired outcome of getting the account out of collectionsUpdate...

  • SR/AP/Associate/Professor/consultant- Radiology

    2 weeks ago

    Manila, National Capital Region, Philippines Pathfinders Global(P) Ltd Full time

    SR/AP/Associate/Professor/Consultant - Radiology required @ Medical Colleges and HospitalsQualifications: MD/DNB - RadiologyPositions: SR/AP/Associate/Professor/ConsultantLocation: Pan IndiaIf interested, please call/WhatsApp on 9773755249 and 9315615497Email: hr4pathfinders@gmail.comYou can share your spouse's CV if he/she is a doctor.(Kindly share...