IT Support

1 day ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

Job Summary: The IT Support Specialist is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the smooth operation of computer systems and networks.

Key Responsibilities:
  1. Technical Support:
  • Respond to and resolve user inquiries and issues via phone, email, or in-person.
  • Troubleshoot hardware, software, and network-related problems.
  • Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
System Maintenance:
  • Perform routine maintenance and updates on computer systems and networks.
  • Monitor system performance and ensure optimal functionality.
  • Manage user accounts and access permissions.
Network Support:
  • Assist with network setup, configuration, and troubleshooting.
  • Ensure network security and perform regular checks for vulnerabilities.
  • Coordinate with the network administrator to implement network policies and procedures.
Software Support:
  • Install and update software applications as needed.
  • Provide support for enterprise applications, ensuring they run smoothly.
  • Train users on new software and systems.
Documentation:
  • Maintain accurate records of IT issues and resolutions.
  • Create and update technical documentation and user guides.
  • Document changes in the IT infrastructure and procedures.
Asset Management:
  • Keep an inventory of all IT hardware and software assets.
  • Manage hardware lifecycle, including procurement, deployment, and decommissioning.
Customer Service:
  • Deliver exceptional customer service by maintaining a helpful and positive attitude.
  • Communicate effectively with users to understand their needs and provide timely solutions.
  • Follow up with users to ensure their issues are resolved satisfactorily.
Collaboration:
  • Work closely with other IT team members to address and resolve complex issues.
  • Collaborate with other departments to support IT needs and projects.
  • Participate in IT-related projects and initiatives.
Professional Development:
  • Stay updated with the latest technology trends and best practices.
  • Attend training sessions and workshops to enhance skills and knowledge.
  • Share knowledge and mentor junior team members.
    • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Experience: 2+ years of experience in IT support or a similar role.
    • Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
    Skills:
    • Strong troubleshooting and problem-solving skills.
    • Proficiency in Windows and macOS operating systems.
    • Knowledge of networking principles and protocols.
    • Familiarity with enterprise software applications.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Attention to detail and strong organizational skills.
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