People Leader

4 days ago

Manila, National Capital Region, Philippines General Motors Full time

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The People Leader for Fraud and Loss Prevention will closely monitor the daily operations of the team, ensuring effective risk management, fraud prevention and adapting to evolving and emerging fraud trends. This role is responsible for optimizing revenue, minimizing losses, and safeguarding our organization's assets while delivering exceptional value to our customers. This role involves analyzing data for trends and risks and ensuring compliance. Strong leadership skills, analytical thinking, and a deep understanding of fraud and loss prevention strategies and technologies are essential for success.

What You'll DoTeam Leadership:
  • Lead, mentor, and manage a team of Fraud and Loss Prevention analysts.
  • Foster a collaborative and high-performance team culture.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Work closely with the Supervisor and Members in identifying people or process issues.
  • Lead and participate in continuous improvement, quality improvement and operational excellence initiatives.
  • Support the GBS initiatives on transformation and alignment activities.
  • Proactively develop plans to avoid potential problems & take ownership of issues when they arise.
Fraud Risks Detection and Prevention:
  • Develop and implement fraud detection strategies and processes to minimize losses.
  • Monitor and analyze transaction data to identify suspicious activities and trends.
  • Collaborate with other departments to develop and enforce fraud prevention policies and procedures.
Revenue Management and Chargeback Operations:
  • Oversee chargeback processes, including analyzing chargeback data, identifying trends, and implementing corrective actions.
  • Assess and mitigate revenue losses and fraudulent activities ensuring compliance with standards and policies regarding revenue management.
Investigation Management:
  • Oversee the investigation of fraud cases, ensuring thorough and timely resolution.
  • Prepare detailed reports on findings and recommend corrective actions.
  • Investigate and resolve customer billing issues and escalation and credit card and electronic payment disputes.
Policy Development:
  • Contribute to the development and enhancement of fraud prevention policies and procedures.
  • Ensure compliance with relevant laws and regulations related to fraud prevention.
Training and Awareness:
  • Identify training sessions for staff on fraud awareness and prevention techniques.
  • Promote a culture of integrity and vigilance within the organization.
  • Provide training and guidance to team members on best practices and emerging fraud trends.
  • Stay updated on industry developments and regulatory changes related to fraud and loss prevention.
Reporting and Analysis:
  • Provide regular readouts and insights on SLA and KPI's trends team performance.
  • Utilize data analytics to identify areas for improvement in fraud prevention and revenue management efforts.
Audit and Monitoring:
  • Perform audits review for analysts to ensure accuracy and completion of workload assigned.
  • Ensure Team's productivity targets and service level requirements are achieved.
  • Execute special projects and perform other duties assigned.
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