QA Specialist

3 weeks ago


Makati City, National Capital Region, Philippines Cartrack Full time
About the job QA Specialist - Telesales (Metro Manila)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate salesagents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

  • Bachelor's Degree holder.
  • A strong background in Sales /Telemarketingcall audits,assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least a year of experience in auditing sales calls and coaching agents.
  • WithAttention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.
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