Customer Experience Specialist
7 days ago
Isentia Pasig, National Capital Region, Philippines
Customer Experience Specialist (Vuelio)The Customer Experience Specialist works as part of the broader Customer Success Team tasked with providing best in class service to our clients. The primary focus is providing Admin Support to the UK based Customer Success team, which can include: investigating issues impacting clients, investigating and resolving content issues, resolving client queries in a timely and accurate manner, CRM data entry, using 3rd Party and proprietary software to log issues.
Work schedule: 4:00 PM to 1:00 AM from Monday to Friday.Main duties and responsibilities:
- Deliver customer service support to Client facing teams
- Provide prompt and accurate responses to Client Success tickets
- Prioritise tickets according to designated SLAs
- Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy
- Investigate service issues, including processing of irrelevant and missed content
- Log content delivery issues with 3rd Party providers
- Drive client retention and achieve excellent service ratings
- Identify issues and suggest solutions to ensure a more accurate service for the client
- Proactively develop and improve processes to service clients
- Ensure Client facing staff are provided with all the information they need to service clients effectively
- Assist in client retention activities; help conduct service reviews
- Report and record data in Vuelio systems including Intercom
- Accurate CRM data entry in Intercom ensuring data integrity
ESSENTIAL:
- Minimum 1 year Customer Service experience
- Tertiary Qualification
- Excellent written and verbal communication skills
- Highly proficient in English Language
- Technically proficient in a range of office applications, CRM experience is desirable
- Strong problem resolution skills
- Ability to work to deadlines and under pressure
- High attention to detail
- Ability to prioritise tasks
- Commitment to personal development
- Enthusiastic approach - self managed
- Strong customer service focus
- Dedication to quality and a sense of personal responsibility
- Genuine interest in news and current affairs
- Self-motivated and results driven
Entry level
Employment typeFull-time
Job functionOther
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr-
Customer Experience Specialist
6 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full timeJob OverviewBEL USA LLC is seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for managing and enhancing customer satisfaction by tracking and addressing reviews across various social media platforms.Main Responsibilities:Monitor and track customer reviews on social media platformsMaintain an organized...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeAt Mida Food Specialist, we are seeking a highly skilled Customer Relations Assistant to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional customer service and support.About the RoleThe ideal candidate will be responsible for receiving and processing customer requests, quotations, and orders in a timely...
-
Customer Experience Specialist
4 days ago
Pasig, National Capital Region, Philippines Shadows and Patterns Inc Full timeWe are seeking a Customer Experience Specialist to join our team at Shadows and Patterns Inc. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and creating memorable interactions.About the RoleThe successful candidate will be responsible for ensuring that every customer interaction is...
-
Customer Experience Specialist
1 week ago
Pasig, National Capital Region, Philippines ClearSource Full timeWhy ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...
-
Customer Experience Specialist
6 days ago
Pasig, National Capital Region, Philippines Datamatics Full timeAt Datamatics, we are seeking a highly skilled and dedicated Customer Experience Specialist to join our team.About the RoleThis is an exciting opportunity for a customer-focused individual to make a real impact in delivering exceptional support to our clients.As a key member of our support team, you will be responsible for providing timely and effective...
-
customer experience specialist
7 hours ago
Pasig, National Capital Region, Philippines Outsource Accelerator Full timeAbout the RoleWe are seeking a Customer Experience (CX) Specialist with a recruitment background to serve as the first point of contact for job applicants interested in caregiving roles. This role is responsible for handling inbound inquiries, providing an overview of our company and hiring process, and ensuring that qualified candidates are smoothly...
-
Customer Experience Specialist
7 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full timeJob OverviewBEL USA LLC is a leading provider of innovative solutions, and we are seeking an experienced Customer Experience Specialist to join our team. This role involves managing and enhancing customer satisfaction by tracking and addressing reviews across various social media platforms.Key ResponsibilitiesCSAT & NPS Review Tracking:Monitor and track CSAT...
-
Customer Experience Specialist
7 days ago
Pasig, National Capital Region, Philippines Rbox International Solutions Inc. Full timeWe are seeking a passionate and dedicated Customer Experience Specialist to ensure exceptional experiences for our customers at every touchpoint. In this role, you will act as a bridge between the customer and the company, advocating for their needs, resolving concerns, and helping to enhance our services/products to deliver unmatched satisfaction.Work...
-
Account Specialist
4 weeks ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeThe Account Specialist is responsible for identifying, analyzing, and penetrating untapped markets to drive business growth and expansion. This role requires a proactive and strategic approach to market research, customer engagement, and relationship building. The Account Specialist will work closely with cross-functional teams to develop and execute market...
-
Customer Experience Coordinator
7 days ago
Pasig, National Capital Region, Philippines Isentia Full timeAt Isentia, we are seeking a highly skilled Customer Experience Specialist to join our National Capital Region team. The ideal candidate will have a minimum of 1 year of customer service experience and a tertiary qualification.About the RoleThis is an entry-level full-time position that requires excellent written and verbal communication skills, as well as...
-
Entry-Level Customer Experience Specialist
4 days ago
Pasig, National Capital Region, Philippines Lexie Staffing Full timeJoin Our TeamWe are looking for a highly skilled and motivated individual to join our team as an Entry-Level Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to clients.ResponsibilitiesProvide outstanding customer service and support to clientsRespond to customer inquiries and...
-
Customer Relations Assistant
1 week ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeThe Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.Duties:·...
-
Customer Experience Coordinator
7 days ago
Pasig, National Capital Region, Philippines Vector Solutions Full timeAt Vector Solutions, we empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. As a Customer Success Specialist, you will be working in collaboration with our Customer Success Managers and clients to ensure they achieve maximized value from our services and products.This role requires a strong...
-
Customer Experience Specialist
2 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeThe Role:We are seeking an experienced Sales Development Specialist to join our ResultsCX team. As a Solutions Operations Lead, you will be responsible for identifying, contacting, and qualifying potential customers by generating new business opportunities through outbound prospecting.As a Sales Development Representative (SDR), you will play a crucial role...
-
Customer Experience Professional
2 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeAzeus Systems Limited is a leading provider of meeting and collaboration solutions for Boards and Senior Leadership Teams. Our product, Convene, empowers institutions across the globe to foster good governance.We are seeking a highly skilled Candidate to join our customer relations force as a Customer Success Specialist.The ideal candidate will have a strong...
-
Customer Experience Representative
1 week ago
Pasig, National Capital Region, Philippines Neks Job Philippines Full timeNeks Job Philippines is seeking a skilled Customer Service Specialist to join our team.Key Responsibilities:Answer incoming calls from customers in a timely and efficient manner.Resolve customer inquiries/requests in a professional and courteous manner.Utilize client-based tools and applications for customer management and servicing.Provide excellent service...
-
Procurement Support Specialist
4 days ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeJob DescriptionThe Procurement Support Specialist provides critical support to the company's purchasing function. Key responsibilities include purchasing products and packaging materials according to company specifications, preparing necessary documents for all purchases, and handling logistics from seller to the company warehouse.Duties and...
-
Customer Experience Specialist
6 days ago
Pasig, National Capital Region, Philippines Origis Energy Full time**About Origis Energy**We're passionate about our Core Values:Customer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...
-
Customer Experience Specialist
7 days ago
Pasig, National Capital Region, Philippines Field Outsource Asia Inc. Full timeOverviewWe are a leading provider of telecommunications solutions, and we're looking for a talented Sales Associate to join our team. In this role, you'll be responsible for selling our products and services to customers, as well as providing exceptional customer service and support.Key Responsibilities:Promote and sell our products and services to...
-
Client Experience Specialist
1 week ago
Pasig, National Capital Region, Philippines The Results Companies Full timeThe Results Companies is seeking a talented Client Experience Specialist to join our team. As a frontline representative, you will be responsible for providing exceptional customer experiences through various communication channels.About the RoleThis role requires strong customer service skills, time management expertise, and the ability to work in a...