Account Receivable Officer

3 weeks ago

Cebu City, Central Visayas, Philippines Dusit Thani Dubai Full time
Job Description

PRIMARY RESPONSIBILITIES:
  • Ensure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.
  • Compute accurately all travel agent commissions payable and enter them on a timely basis.
  • Ensure that accounts, statements and follow-up letters are mailed on a timely basis.
  • Ensure that the necessary information in regard to overdue accounts is supplied to the proper persons for follow-up.
  • Control by recording, posting and balancing of all advance deposits.
  • Respond to guests' queries and account disputes.
  • Ensure that the proper amount of travel agent commissions is paid, and paid only to authorized travel agents.
  • Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly and prepare "AGED" trial balances of all accounts receivable ledgers.
  • Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report).
  • Perform other duties as may be assigned.
Administrative Responsibilities
  • Perform duties or tasks at the best of his/her ability.
  • Report any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
  • Attend briefing or meeting as requested.
  • Attend all training requested by the hotel.
  • Be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
  • Follow company's rules and regulations.
Technical Responsibilities
  • Report to work in prescribed uniform and well-groomed.
  • Report to the supervisor at the start of the shift to receive necessary instructions.
  • Perform duties responsively and professionally according to standards and requirements.
  • Be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
  • Equip him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
  • Greet guests and colleagues politely.
  • Listen to guests (external & internal) carefully and attentively in order to perform duty effectively.
  • Practice job tasks as well as develop him/herself for new ideas and techniques at all times.
  • Confirm satisfaction with guests, and inform supervisor or manager immediately in case of guest complaint.
Commercial Responsibilities
  • Communicate effectively with guests, clients, business partners and staff.
  • Be a good salesperson to promote hotel's image and businesses.
  • Participate in community projects or activities in order to promote the hotel's image and cooperate to improve community relationships.
Human Resources Responsibilities
  • Establish and maintain good relations with other staff within and between other departments and provide assistance to co-staff within and amongst other departments in performing tasks to foster teamwork and success of the hotel.
RELATIONSHIP
  • Report to unit manager or department heads if necessary.
  • Communicate to guests in delivering product and service.
  • Relate to co-staff in service and supporting departments in performance of work and service to guests.
  • Relate to employees of other departments for special functions and activities of the hotel.
Others
  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.
Accountabilities
  • Represent Dusit's brand and its values at all times. Establish relationships and foremost and deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
  • Communicate and fully embrace the Company's culture (our Vision, our Mission and our Values), lead by example and cascade to all your subordinates – "Proud to belong and to contribute".
CONFIDENTIALITY
  • Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
  • Minimum education of high Vocational diploma in Accounting.
  • Minimum of 1 year in accounting experience.
  • Good communication skills in written and spoken English.
  • Analytical minded and proactive.
  • Possess professional disposition with good communication and interpersonal skills.
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