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Sales Quality Trainer

1 month ago

Mandaluyong, Philippines weSource Management Consultancy Firm Full time
Sales Quality Trainer (BPO) - Mandaluyong - Up to 50K

We are looking for Sales Quality Trainers to work for a BPO company in Mandaluyong City.

This is an onsite role that follows a shifting schedule.

Salary pays up to 50K depending on experience and interview results.

Minimum Requirement: at least 3 years as a Trainer for any sales account in a BPO setup.

Requirements:

  • Minimum of 2 years in college.
  • At least 3 years in a sales program as a Trainer in a BPO set-up.
  • Must have at least 2 years inbound/outbound sales experience.
  • Extensive customer service experience in a BPO setting or similar environment.
  • Knowledgeable of and exhibits great interest in the latest trends in consumer electronics.
  • Exceptional verbal and written communication skills.

Responsibilities:

  • Review and analyze current sales process functions, identifying strong existing sales talent within the business.
  • Hold sales open events within the company to allow new potential sales talent to move into a sales-focused role.
  • Develop effective plans to improve various aspects of the sales training available in the company.
  • Oversee and manage the company's new hire training programs for sales personnel.
  • Lead the team members in training sessions and answer any questions they may have.
  • Develop and implement effective training plans, content for training sessions, and matrices to keep track of staff training.
  • Use industry techniques to train sales personnel, including objection handling, product knowledge, and other related techniques.
  • Collaborate with various departments to identify and solve potential issues relating to training and staff coverage.
  • Collate data and information from various departments and use them to curate accurate training reports.
  • Work with various department managers and executives to present and discuss information on training performance.
  • Ensure continuous improvement plans are in place for regular training and development of sales personnel.
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