Sales Quality Analyst

4 weeks ago

Mandaluyong, Philippines weSource Management Consultancy Firm Full time
Sales Quality Analyst (BPO) - Mandaluyong - Up to 50K

We are looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong City.

This is an onsite role that follows a shifting schedule. Salary pays up to 50K depending on experience and interview results.

Minimum Requirement: At least 3 years of Quality Analyst experience is required.

Requirements:

  • Minimum of 2 years in college.
  • At least 3 years of Quality experience in a BPO setting.
  • At least 2 years of inbound/outbound sales experience.
  • Excellent verbal communication skills in English are essential.

Responsibilities:

  • Participates in the design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to the site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual levels.
  • Monitors customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
#J-18808-Ljbffr

  • Quality Analyst

    4 weeks ago

    Mandaluyong, Philippines Recruitment Solutions Department Full time

    Quality Analyst | BPO Qualifications: - At least 3 years experience in Quality Job Type: Full-time Pay: Up to Php50,000.00 per month Benefits: Opportunities for promotion Paid training Schedule: 8 hour shift Supplemental Pay: 13th month salary Experience: Quality Analyst: 3 years (Required) Sales Account: 2 years (Required) Work Location: In...

  • Sales Process Quality Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job Description">We are seeking a Quality Analyst with sales experience to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of sales processes and identifying areas for improvement.">You will work closely with our sales teams to implement changes and improve overall performance. We are looking for someone with strong...

  • Quality Analyst

    4 weeks ago

    Mandaluyong, Philippines Recruitment Solutions Department Full time

    Quality Analyst | BPO Qualifications: - At least 3 years experience in Quality Job Type: Full-time Pay: Up to Php50,000.00 per month Benefits: Opportunities for promotion Paid training Schedule: 8 hour shift Supplemental Pay: 13th month salary Experience: Quality Analyst: 3 years (Required) Sales Account: 2 years (Required) Work Location: In...

  • Quality Analyst for Sales

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsQuality AnalystBPO Call centerSales experienceJob Title: QA for SalesWork set up: Onsite in Mandaluyong CityWork shift: Shifting scheduleSalary: 21KQualifications:• Amenable to work onsite• Can start immediately• At least 1 to 2 years QA Experience in BPO; Sales experience• at least 1 year of hard Sales experience

  • Quality Analyst

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines Recruitment Solutions Department Full time

    Quality Analyst | BPOQualifications:- At least 3 years experience in QualityJob Type: Full-timePay: Up to Php50,000.00 per monthBenefits:Opportunities for promotionPaid trainingSchedule:8 hour shiftSupplemental Pay:13th month salaryExperience:Quality Analyst: 3 years (Required)Sales Account: 2 years (Required)Work Location: In person

  • Quality Analyst for Sales

    4 weeks ago

    Mandaluyong City, Philippines Manpower Core Group Inc. Full time

    Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

  • Quality Analyst for Sales

    4 weeks ago

    Mandaluyong City, Philippines Manpower Core Group Inc. Full time

    Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

  • Quality Analyst for Sales Excellence

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Sales Quality Assurance Role:We are looking for a motivated and detail-oriented individual to join our team as a Quality Analyst for Sales. In this role, you will be responsible for ensuring the highest standards of quality in sales interactions and processes.Responsibilities and Expectations:You will be working closely with our sales team to identify areas...

  • Quality Assurance Specialist for Sales

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Are you looking for a challenging role in quality assurance? We are seeking a Quality Analyst for Sales to join our team.About the RoleThis is an exciting opportunity to work as a Quality Analyst in a sales environment. As a Quality Analyst, you will be responsible for ensuring that all sales processes meet the highest standards of quality.Key...

  • Quality Assurance Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    About the Role">This is an exciting opportunity for a Quality Analyst to join our team and make a real impact on our sales processes. As a Quality Analyst, you will be responsible for ensuring that our sales processes meet the highest standards of quality and customer satisfaction.">You will work closely with our sales teams to identify areas for improvement...