Customer Service Representative

4 weeks ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time
Overview

Customer Service Representative (Open to Fresh Graduates) | Eastwood – MicroSourcing

Location: Global One, Eastwood, Quezon City | Work Setup & Shift: Onsite | Night Shift

Discover your 100% YOU with MicroSourcing Position: Customer Service Representative

Responsibilities
  • Coordinate daily driver routes for the timely pickup and delivery of subpoena-related documents.
  • Manage communication between drivers, clients, and the Los Angeles office.
  • Organize daily job lists and assign routes to 10-15 drivers using tools like Google Maps or MS Streets & Trips.
  • Maintain consistent phone communication with drivers to coordinate schedules and resolve issues.
  • Reschedule appointments with clients and service locations when needed.
  • Communicate with the coordinators regarding jobs.
  • Receive allocation of orders (reference numbers) from the LA office.
  • Call on orders allocated to check on the status of subpoena.
  • Type detailed messages in the system after each phone call.
  • Make appointments for the drivers to go to the locations.
  • Fill in already created letters in MS Word and e-fax to location, attorney office, or LA office.
  • Receive phone calls from locations already served by the company.
  • Send work updates daily to LA office via e-mail.
  • Review the orders assigned and determine the insurance/carrier to be collected from.
  • Follow up either by phone, email, and fax.
  • Send demand letters/invoices.
Requirements
  • Must be a graduate of any Bachelor's degree or any vocational/associate course.
  • Undergraduates who finished at least 2 years in college from any course are also welcome to apply.
  • Good English communication skills are required.
Preferred Skills
  • Experience in Collections is a plus.
  • At least 1 year of call center working experience is preferred, but not required.
Benefits & Perks
  • Competitive rewards: above-market compensation, healthcare coverage on day one (plus dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A collaborative spirit and positive work environment through company-sponsored events.
  • Work-life harmony with flexible arrangements.
  • Opportunities for continuous learning and career growth.
  • Inclusive teamwork and diverse, supportive culture.

For more information, visit https://www.microsourcing.com/.


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