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Customer Service Representative

4 weeks ago

Tanauan, Calabarzon, Philippines SuperStaff Full time
Responsibilities
  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Stay current with industry changes/trends to provide best-in-class service
  • Meet personal/team qualitative and quantitative targets

Please note that this is for a 3-4 month contract only and we prioritize candidates who can start ASAP

Requirements

Education and Experience:

  • At least 2 years of customer service experience is preferred
  • High School Diploma or equivalent

Required Knowledge, Skills, and Abilities:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Customer focus and adaptability to different personality types
  • Strong time management skills with the majority of your time focused on inbound calls
  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
  • Must have your own laptop
  • Night Differential
  • Career Growth and Learning
  • With project bonus to be given at the end of the project if all conditions are met

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