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Customer Service Analyst

2 weeks ago

Tanauan, Calabarzon, Philippines Collins Aerospace PH Full time ₱800,000 - ₱1,200,000 per year

Primary Responsibilities:

  • Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
  • Receipt, review and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
  • Extensive internal interface with various support organizations within the organization.
  • Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
  • Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
  • Responsible for assisting with timely payment from customers.
  • Participate in continuous improvement initiatives.
  • Documented success in maintaining a high level of ownership towards assigned responsibilities
  • Ability to train and develop others around them in areas of expertise
  • Non-traditional working hours may be required as needed.

Preferred Qualifications:

  • Microsoft applications (Outlook, PowerPoint, Excel, etc.)
  • SAP knowledge
  • ACE, Six Sigma continuous improvement experience
  • Reporting, database manipulation and/or VBA a plus
  • Effective written and verbal communication
  • Bachelor's degree required for this position