Customer Engagement Team Lead

13 hours ago

Manila, National Capital Region, Philippines Capgemini Full time
Overview

Join to apply for the Customer Engagement Team Lead role at Capgemini

Job Description: The Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and measure metrics.

Job Description - Grade Specific

Industrialization Shared Services Analyst – Drives and delivers activities related to shared services operations and/or provides trainings to the users under the supervision of Shared Services Manager.

Skills (competencies)Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

#J-18808-Ljbffr

  • Engage with Customers as a Key Member of Our Team

    3 hours ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱150,000 - ₱250,000

    Customer Engagement SpecialistWe are seeking a highly motivated and energetic Customer Engagement Specialist to join our team.This role is focused on engaging leads, taking notes, following up consistently, and driving conversations forward. Our ideal candidate will be able to use scripts effectively while also adapting in real-time conversations.The...

  • Test Team Leader

    8 hours ago

    Manila, National Capital Region, Philippines beBeeQA Lead Full time ₱900,000 - ₱1,200,000

    About the Position:We're always on the lookout for skilled professionals who can lead our testing team with expertise and finesse.

  • Senior Customer Engagement Strategist

    8 hours ago

    Manila, National Capital Region, Philippines beBeeCustomerEngagement Full time ₱800,000 - ₱1,200,000

    Job SummaryThe Customer Engagement Team Lead is responsible for overseeing the customer engagement strategy, ensuring seamless interactions between customers and internal teams.This role involves driving activities related to shared services operations, providing trainings to users, and supervising Shared Services Managers to deliver results within agreed...

  • Customer Support Team Lead

    13 hours ago

    Manila, National Capital Region, Philippines Zappy Full time

    OverviewAs a Customer Support Team Lead at Zappy, you will play a crucial role in leading and developing our client's Customer Support Team. This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top tier service. The ideal candidate brings hands-on experience in...

  • Customer Service Team Lead

    3 days ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for...

  • Customer Service Team Lead

    13 hours ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Drive Customer Engagement and Loyalty

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

    Are you ready to propel your career forward in a fast-paced and dynamic industry? As an Enterprise CRM Business Partner, you will play a pivotal role in driving customer engagement and loyalty through innovative marketing strategies.Key ResponsibilitiesCampaign Development: Design, implement, and monitor direct marketing campaigns to optimize customer value...

  • Customer Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Heidi Health Ltd Full time

    Who are Heidi?Heidi is on a mission to halve the time it takes to deliver world-class care.We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.Built for clinicians, by clinicians, at the core of Heidi is its people. We...

  • Sales Team Lead

    13 hours ago

    Manila, National Capital Region, Philippines Mettler-Toledo International Inc. Full time

    Our Opening and Your ResponsibilitiesLead and coach telesales and inside-sales teams for lab solutions.Set and track monthly sales goals and KPIs; optimize team performance.Improve workflows and leverage Salesforce for actionable sales insights.Enhance PO order processing workflows and ensure customer support representative consistently follow established...

  • Customer Engagement Expert

    20 hours ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱600,000 - ₱1,200,000

    Job Title: Vendor Operations Expert - Customer EngagementAbout the RoleThis role oversees and ensures compliance in delivery schedules, inventory management, and logistics processes. The ideal candidate will have experience in stakeholder management, good communication and time management skills.The successful candidate will be responsible for overseeing...