Customer Engagement Team Lead

3 weeks ago


Manila, National Capital Region, Philippines Capgemini Full time
Overview

Join to apply for the Customer Engagement Team Lead role at Capgemini

Job Description: The Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and measure metrics.

Job Description - Grade Specific

Industrialization Shared Services Analyst – Drives and delivers activities related to shared services operations and/or provides trainings to the users under the supervision of Shared Services Manager.

Skills (competencies)Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines beBeeCybersecurity Full time $100,000 - $120,000

    Senior Customer Success Manager, High TouchThe primary objective of the Senior Customer Success Manager is to lead customer engagement throughout their lifecycle, ensuring maximum satisfaction and value.Key Responsibilities


  • Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...


  • Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per year

    At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...


  • Manila, National Capital Region, Philippines Zappy Full time

    OverviewAs a Customer Support Team Lead at Zappy, you will play a crucial role in leading and developing our client's Customer Support Team. This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top tier service. The ideal candidate brings hands-on experience in...


  • Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱3,000,000

    Job Title:Lead Customer Support TeamDescription:As a lead customer support team member, you will be responsible for supervising and mentoring a team of representatives handling inquiries via chat, email, and phone calls. You will monitor team performance metrics and ensure adherence to service level agreements (SLAs) and quality standards.Supervise and...


  • Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for...


  • Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...


  • Manila, National Capital Region, Philippines beBeeCustomerEngagement Full time ₱550,000 - ₱750,000

    About the RoleWe are seeking a strategic and results-driven professional to lead our customer engagement initiatives.The ideal candidate will drive customer retention and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.Main Responsibilities


  • Manila, National Capital Region, Philippines beBeeEngagement Full time ₱250,000 - ₱400,000

    Our company is seeking an experienced Customer Engagement Professional to join our team. The successful candidate will play a key role in providing exceptional customer service and support.The Customer Engagement Professional will be responsible for engaging with new customers, facilitating their onboarding process, and providing comprehensive solutions to...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000

    At TalentPop, we are seeking a Team Lead to motivate and elevate our customer support teams to deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.Conduct regular coaching sessions and offer personalized guidance to help team members...