Customer Experience Manager

4 days ago


Manila, National Capital Region, Philippines Cisco Systems Full time

What You'll Do

As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

  1. Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
  2. Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
  3. Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
  4. Accountable for financials including services revenue and margin and making needed strategic financial decisions.
  5. Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies.
  6. Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
  7. Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
  8. Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
  9. Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.

Who You'll Work With

In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are

You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.

  • Full Stack Engineer

    6 days ago


    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    We are a fast-growing SaaS platform in the Customer Experience (CX) space, and we're looking for a talented Backend Engineer to join our team.Job DescriptionDesign and develop high-performance backend systems, integrating with third-party APIs and modern cloud technologies.Build connectors and integrations with various CRM and CSAT platforms, ensuring...


  • Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...


  • Manila, National Capital Region, Philippines Compass Experience Labs LLC Full time

    Career Opportunities at Compass Experience LabsA great place to work.We are a customer contact center that partners with businesses to deliver exceptional customer experiences. Our mission is to foster an environment of positivity, personal growth, and teamwork.Workplace Culture:We are seeking an experienced Human Resources Manager to join our growing team....


  • Manila, National Capital Region, Philippines Compass Experience Labs Full time

    About UsWe partner with businesses to determine their needs and provide customized customer care solutions.Our mission is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business.


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job SummaryWe are seeking a skilled Customer Success Strategist to join our team. As a Customer Success Strategist, you will play a critical role in driving customer satisfaction and loyalty.In this role, you will be responsible for:Developing and implementing customer success strategies.Maintaining and updating customer data and documentation in CRM and...

  • HR Manager 4.7.2025

    6 days ago


    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.Compass Experience Labs LLC - HR Manager- PHWho we are:At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a...


  • Manila, National Capital Region, Philippines Essity AB Full time

    Modibodi is a leader in innovative, protective, and sustainable apparel, dedicated to improving lives globally. Our mission is to create better lives for men and women through groundbreaking, supportive designs while building a business that drives positive social impact for both humanity and the environment. At Modibodi, we aim to change the world one body...


  • Manila, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...


  • Manila, National Capital Region, Philippines ENGINEERINGUK Full time

    Our company is seeking a Customer Experience Manager to join our team. As a key member of our organization, you will play a vital role in ensuring that our customers receive exceptional service.Job Summary:We are looking for an experienced professional who can develop and implement strategies to improve customer satisfaction. The successful candidate will...


  • Manila, National Capital Region, Philippines Celigo Full time

    Job DescriptionThe Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and...


  • Manila, National Capital Region, Philippines Unilever Full time

    Job SummaryAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team.The ideal candidate will have 5-7 years of experience in Supply Chain, Business Partnering, and Customer Service.Key responsibilities include distributor order management, distributor issue resolution, and partnering with DTs and BUs to achieve sales targets...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About Global Process Manager Inc.We are a leading maritime service partner operating in over 700 ports worldwide, serving 35,000 seafarers with provision and stores services. Our mission is to provide ease of mind and ease of use through technology and decades of know-how. We partner closely with our customers on budget management, nutrition guidance, chef...


  • Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Job SummaryThe Customer Experience Manager will be responsible for driving the development, implementation, and optimization of digital platforms and data integration capabilities to support our wealth management business.Main TasksIdentify and implement emerging technologies that enhance customer engagement and streamline operations.Establish KPIs to...

  • HR Manager

    6 days ago


    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Company OverviewWe are a boutique customer contact center that consistently delivers experiences that enhance customer loyalty and help to grow the business.We foster an environment that encourages positivity, personal growth, teamwork, and opportunities for advancement.


  • Manila, National Capital Region, Philippines TKG Lifestyle Inc. Full time

    TSG Lifestyle Inc. is a dynamic organization that seeks highly motivated Customer Experience Managers to join our team.Job OverviewWe are looking for charismatic and results-driven individuals who can create unforgettable experiences for our customers.Key ResponsibilitiesDrive sales growth by building strong relationships with corporate clients and...


  • Manila, National Capital Region, Philippines Satori Executive Training OPC Full time

    Job OverviewWe are seeking a skilled professional to lead our Manila-based customer care team in delivering exceptional service experiences. In this key role, you'll motivate, coach, and support your team members while ensuring a deep understanding of our client's products and services.The ideal candidate is customer-focused, technically savvy, and thrives...


  • Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewCompass Experience Labs is a full-service BPO that partners with brands to power growth through exceptional customer experience. Our founders were pioneers in the eComm industry, recognizing the strategic role customer care can play in business growth.


  • Manila, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full time

    About the Role:We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through successful client relationships.Key Responsibilities:Foster strong relationships with existing and...

  • HR Manager

    7 days ago


    Manila, National Capital Region, Philippines Compass Experience Labs LLC Full time

    Career Opportunities with Compass Experience LabsA great place to work.Current job opportunities are posted here as they become available.Compass Experience Labs LLC - HR Manager- PHWho we are:At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is...