Current jobs related to Customer Care Executive - Makati City, National Capital Region - AXA

  • Customer Care Team Lead

    3 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    Job Overview:We're looking for an exceptional Operations Manager to lead our Customer Care team at SuperStaff. In this role, you'll oversee the management and development of the operational team, ensuring seamless execution of day-to-day activities.Key Accountabilities:Resource allocation and utilization to optimize Customer Care performance.Performance...

  • Customer Care Specialist

    3 days ago

    Makati City, National Capital Region, Philippines edamama Full time

    About the JobAt edamama, we're passionate about making parenting easier. Our team is dedicated to providing exceptional customer care services, ensuring that our customers receive timely and effective solutions to their concerns.The Customer Advocate plays a vital role in handling customer inquiries, resolving issues, and maintaining positive relationships...

  • Customer Care Manager

    2 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    We are seeking an experienced professional to join our team as a Customer Care Manager. In this role, you will be responsible for leading a team of operational specialists, providing guidance and support to ensure exceptional customer experiences.

  • Customer Care Associate

    3 days ago

    Makati City, National Capital Region, Philippines edamama Full time

    About the job Customer Care Associate (Contractual)edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too) on a mission to make parenting easier. Think content, commerce, and community wrapped up in...

  • Care Administrator

    7 days ago

    Makati City, National Capital Region, Philippines PharmaLex Full time

    PharmaLex is seeking a highly skilled Care Administrator to join our team in the elevator maintenance sector. This role involves managing and creating Comprehensive Asset Review of Elevators (CARE) documents aligned with client agreements related to VDA and maintenance contracts.Main Responsibilities:Collaborate with Sales Executives to implement CARE...

  • Customer Care Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Care Agent

    4 weeks ago

    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Care Representative

    4 weeks ago

    Makati City, National Capital Region, Philippines 7373 Events Place and Restaurant Inc. Full time

    Key Responsibilities of a Customer Care RepresentativeHandling customer inquiries: Answering questions about products, services, orders, billing, and other inquiries through phone, email, chat, or social media.Resolving customer issues: Identifying and addressing customer complaints, problems, and concerns. This may involve troubleshooting technical...

  • Customer Care Trainer

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Skyro Full time

    Skyro Mandaluyong, National Capital Region, PhilippinesCustomer Care TrainerSkyro Mandaluyong, National Capital Region, PhilippinesSkyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial...

  • Healthcare Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Care Technologies Full time

    Job DescriptionAt Care Technologies, we strive to provide innovative healthcare solutions that enhance accessibility and efficiency.The Neurologist is responsible for providing expert mental health and neurological care through consultations, diagnosis, and treatment of various neurological-related conditions.We are seeking a skilled professional who can...

  • Trainer in Customer Care Excellence

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Skyro Full time

    About UsSkyro is a pioneering fintech company in the Philippines, dedicated to revolutionizing the financial services industry. Our mission is to offer innovative digital financial products that cater to diverse customer needs.Job RoleWe are looking for a highly skilled Customer Care Trainer to drive our Customer Care department's growth and success. The...

  • Osteoporosis Care Technician

    8 hours ago

    Makati City, National Capital Region, Philippines Makati Medical Center Full time

    We are looking for a dedicated and detail-oriented Osteoporosis Care Technician to join our team at the Makati Medical Center. In this role, you will be responsible for executing diagnostic examinations and providing exceptional patient care.About the RoleThis position involves working closely with patients to understand their needs and provide personalized...

  • Facial Care Professional

    7 days ago

    Makati City, National Capital Region, Philippines Cathy Valencia Advanced Skin Clinic Full time

    Cathy Valencia Advanced Skin Clinic is seeking a highly skilled Facial Care Professional to join our team. In this role, you will be responsible for delivering exceptional facial care services to our clients, including cleansing, toning, and moisturizing.The ideal candidate will have a strong background in skin care, with experience in performing various...

  • Patient Care Coordinator

    3 days ago

    Makati City, National Capital Region, Philippines Sun Life Grepa Financial, Inc. Full time

    Sun Life Grepa Financial, Inc. is seeking a skilled Medical Practitioner to join our team. As a key member of our healthcare staff, you will play a vital role in providing high-quality patient care services and working closely with our team of medical professionals to provide comprehensive care to our patients.About the Role:You will be responsible for...

  • Sales Account Executive

    1 day ago

    Quezon City, National Capital Region, Philippines Top1 Cosmetics and Skin Care Manufacturing Corp. Full time

    Sales Account ExecutiveTop1 Cosmetics and Skin Care Manufacturing Corp.₱15-20K [Monthly] On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time ShareJob DescriptionBenefitsGovernment Mandated Benefits13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSISDescriptionWe are seeking a dynamic and driven Sales Account Executive to join our growing...

  • Customer Care Coordinator Lead

    3 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    About the Role:We are seeking an experienced Data Analyst to join our SuperStaff team. The successful candidate will be responsible for managing and maintaining accurate records of vendor interactions, tracking technical support tickets, and providing excellent customer service.Responsibilities:Maintain accurate records of vendor interactions, including...

  • Training and Development Professional

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Skyro Full time

    About the CompanySkyro is a rapidly growing fintech company in the Philippines, committed to transforming the financial services landscape through innovative digital financial products.Job Role and ResponsibilitiesWe are looking for an experienced Customer Care Trainer to join our dynamic Customer Care department. The successful candidate will design,...

  • Customer Care Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines DBOS Full time

    Job Openings Customer Care Specialist (AU - Retirement Village)About the job Customer Care Specialist (AU - Retirement Village)The purpose of this role is to support the business's objectives by focusing on providing quality independent living communities for seniors. The experienced candidate will deliver excellent customer service to the community and the...

  • Customer Care Agent

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Get Hired Immediately - Customer Care Agent - With Experience - Mandaluyong Site - Up to 22kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Care Agent

    4 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Full time

    Apply now as - Customer Care Agent - With Experience - Quezon Site - Up to 22kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:At least High...

Customer Care Executive

4 weeks ago

Makati City, National Capital Region, Philippines AXA Full time

Job Purpose:

Responsible for providing end-to-end customer servicing to AXA customers using different communication channels, either voice or email.

  • Address queries on policy, billing, and payment.
  • Resolve and/or de-escalate complaints.
  • Process account modifications and requests.
  • Educate customers and distributors in the different self-service tools of AXA (if applicable).
  • Escalate real-time issues for top call drivers that are out of the country.

Address distributor inquiries on transaction status and aftersales process.

Responsibilities:

  • Customer Handling
    • Educate customers and answer queries on products, processes, and policy information.
    • Promote self-service channels (whenever applicable).
    • Provide extra mile actions to create a delightful customer experience whenever possible.
    • Ensure that contact information is updated (once mandated by management).
    • Ensure complete processing on the issuance of insurance contracts.
  • Service Fulfillment
    • Provide complete processing of the issuance of insurance contracts.
    • Update customers on the status of transactions and requests.
    • Create case requests for modifications, whether it's new or follow-up.
    • Advise on requirements, processes, and SLA.
  • Complaints Management
    • Provide resolution to customer complaints.
    • Determine the root cause/nature of complaints through probing and active listening.
    • Coordinate with stakeholders to determine resolutions.
    • Keep the customer informed on the status of the issue, next steps (with SLA), and solution.
    • Escalate cases to proper channels if necessary.
    • Oversee complaints lodged until resolved.

Qualifications:

  • Bachelor's degree holder.
  • At least 2 years experience in a customer service function.
  • Exposure in the banking/insurance industry is a plus.
  • Experience using multiple/non-traditional channels in customer servicing (chat, new media).
  • Excellent communication skills (active listening, verbal, and written).
  • Proficient in English and Filipino languages (grammar) and can express thoughts clearly.
  • Dependable.
  • Flexible and open to change.
  • A good team player.
  • Problem solver, dynamic, and able to multi-task.
#J-18808-Ljbffr