Benefits System Administrator

4 days ago

Taguig, National Capital Region, Philippines WTW Full time
Benefits System Administrator (Night Shift)

WTW

Negotiable

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job DescriptionDescription

The Role

  • Supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare and Pension plan administration.
  • Provide operational and transactional support including record keeping, transition processing, and managing other transactional-based services. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
  • Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
  • Works closely with Admin Leads, Governance Leaders, and Operations Supervisor to resolve issues and identify opportunities for increasing the value of the service to the client(s).
  • The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America and India.
Key Working Relationships
  • With Manila, Mumbai, and US Operations, Client Delivery Team, and Administration Governance in performing day-to-day benefits administrative work while supporting best practices and improvements to optimize client delivery experience.
Key Metrics
  • SLA and Quality of Work
  • Productivity/Utilization and Handle Time
  • Security, Professional Excellence and Adherence
  • Stakeholder feedback
Top Competencies Required
  • Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers, and staff.
  • Communication – Excellent written and verbal communication.
  • Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun.
  • Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills.
Qualifications

The Requirements

  • Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans.
  • Ability to complete WTW Benefits Systems Administrator training program.
  • Strong analytical and problem-solving skills.
  • Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word.
  • Professional and responsible approach to work, clients, and colleagues.
  • Work the third shift, from 8 AM to 5 PM US Central Time.
  • Ability to manage time and work a flexible schedule.
  • Ability to organize and prioritize with strong attention to details.
  • Excellent oral and written communication skills.
  • Ability to work independently and in a team environment with minimal supervision.
  • Ability to complete multiple projects within established deadlines.
  • Work experience with India, US and/or UK counterparts and projects preferred, but not required.
  • College degree.
  • Willing to adhere to a hybrid work arrangement.
  • Willing to operate in a secured and paperless work environment.
WTW is an equal opportunity employer
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