Benefits Administration Analyst Position
7 days ago
As a Benefits Administration Analyst within Willis Towers Watson, you will be part of a team supporting Asia Pacific clients in monitoring and tracking submitted claims and reimbursements. Your primary focus will be on managing flexible benefits and ensuring timely and accurate reporting to clients.
Main Responsibilities:
- Manage the administration of flexible benefits, including reconciliation of report output from the Benefits Engine system.
- Answer daily queries received from employees and manage the support mailbox containing questions from Project Managers, Implementations or Configurations teams.
- Support claims adjudication processes, such as processing claims and regular follow-ups.
- Track and monitor claims timeliness using the standard Case Management Tool (CMT).
Key Performance Indicators:
- Apply practice-specific technology to provide high-quality services to internal and external clients.
- Perform data validation and processing work using agreed-upon tools, standards, and techniques.
- Significant attention to detail and excellent data manipulation skills.
- Provide input on product and process improvements.
- Compliance with process, regulatory, and legal requirements.
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