Change Management Specialist
4 days ago
Job Responsibilities:
- Ensure that all Changes moved to Production are reviewed, approved and implemented, timely and with quality, based on the official process and policy of Company's customer.
- Promotes process awareness and assist in driving Change Management to a new level of maturity.
- Filter changes based on the guidelines set by Company's Customer.
- Ensure that the standardized methods and procedures are being used for efficient handling of changes to minimize any service disruption and deliver with service quality.
- Coordinate with the Infrastructure and Application owners to ensure all changes are reviewed, approved and implemented according to policy and standards.
- Manage CABs, ensures RFC are well documented and updated.
- Triggers communications and sends out regular Change Calendar to provide visibility of Changes across all stakeholders.
- Escalates high priority change that needs to be expedited.
- Implement process improvements based on the day to day operations and governance.
- Conduct trainings as needed to change practitioners and stakeholders to ensure any process changes are communicated and to maintain process awareness and compliance.
- Provide regular reporting to stakeholders.
Qualifications:
- Bachelor's /College Degree , Computer Science/ Information Technology. Engineering or equivalent.
- Minimum of 2 years of experience in Change Management (Infrastructure and Applications).
- Experience with process mapping, workflow and reporting
- ITIL V3 Foundation Certified.
- With analytical, creative thinking, negotiation and decision making skills.
- Ability to communicate effectively to all levels within the organization
Preferred Qualifications:
- Demonstrated track record in change management in a big organization.
- Six Sigma and Operational Excellence Performance.
- Exposure to defining change management Framework
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