Change Management Specialist

4 days ago


Taguig, National Capital Region, Philippines Indra Philippines Full time

Job Responsibilities:

  • Ensure that all Changes moved to Production are reviewed, approved and implemented, timely and with quality, based on the official process and policy of Company's customer.
  • Promotes process awareness and assist in driving Change Management to a new level of maturity.
  • Filter changes based on the guidelines set by Company's Customer.
  • Ensure that the standardized methods and procedures are being used for efficient handling of changes to minimize any service disruption and deliver with service quality.
  • Coordinate with the Infrastructure and Application owners to ensure all changes are reviewed, approved and implemented according to policy and standards.
  • Manage CABs, ensures RFC are well documented and updated.
  • Triggers communications and sends out regular Change Calendar to provide visibility of Changes across all stakeholders.
  • Escalates high priority change that needs to be expedited.
  • Implement process improvements based on the day to day operations and governance.
  • Conduct trainings as needed to change practitioners and stakeholders to ensure any process changes are communicated and to maintain process awareness and compliance.
  • Provide regular reporting to stakeholders.

Qualifications:

  • Bachelor's /College Degree , Computer Science/ Information Technology. Engineering or equivalent.
  • Minimum of 2 years of experience in Change Management (Infrastructure and Applications).
  • Experience with process mapping, workflow and reporting
  • ITIL V3 Foundation Certified.
  • With analytical, creative thinking, negotiation and decision making skills.
  • Ability to communicate effectively to all levels within the organization

Preferred Qualifications:

  • Demonstrated track record in change management in a big organization.
  • Six Sigma and Operational Excellence Performance.
  • Exposure to defining change management Framework
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