Enterprise Change Management Expert

5 days ago


Taguig, National Capital Region, Philippines Indra Philippines Full time
Job Overview
Indra Philippines seeks a skilled Enterprise Change Management Expert to join our team. As an Enterprise Change Management Expert, you will play a critical role in ensuring the successful transition of IT infrastructure changes while maintaining high service quality and minimizing disruptions.

### Key Responsibilities
* Ensure timely and quality implementation of changes moved to production, adhering to official process and policy guidelines set by our customer.* Promote process awareness and drive change management to a higher level of maturity within the organization.* Collaborate with Infrastructure and Application owners to review, approve, and implement changes according to policy and standards.* Manage Configuration Items (CIs) and ensure that RFCs are well documented and updated regularly.* Coordinate communication efforts and distribute regular Change Calendars to provide visibility across all stakeholders.* Escalate high-priority changes that require expedited processing.* Identify opportunities for process improvements based on day-to-day operations and governance.* Develop training programs for change practitioners and stakeholders to maintain process awareness and compliance.* Provide regular reporting to stakeholders and key performance indicators (KPIs).

### Qualifications and Requirements
* Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent field.* Minimum 2 years of experience in Change Management (Infrastructure and Applications).* Proven skills in process mapping, workflow analysis, and reporting.* ITIL V3 Foundation certification and analytical, creative thinking, negotiation, and decision-making skills.* Excellent communication and interpersonal skills to interact effectively with various levels of the organization.

### Preferred Qualifications
* Demonstrated track record in change management within a large organization.* Experience with Six Sigma and Operational Excellence Performance.* Familiarity with defining change management frameworks.

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