Change Management Specialist

3 days ago

Taguig, National Capital Region, Philippines Metrobank Full time

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Change Management Specialist

Role Exposure:

  1. Be part of the digital transformation journey of the bank.
  2. Be trained in translating software requirements into workable programming code and maintain and develop programs for use in business.
  3. Enhance your creative and analytical skills by studying the consumer market and client needs to develop cutting-edge applications.
  4. Focused initiatives on training, certification, and workshops for applicable technology, industry standards, and professional development needs of the employee.
  5. Fosters an inclusive culture where everyone's contributions are valued and their voices are listened to.

Job Summary:

The Change Management Specialist acts as a Change Agent for project activities within ITG scope. They provide support to projects and ensure that the introduction of new tools or processes are planned for and executed in a way that users will embrace the change with minimal disruption to their day-to-day activities. They are also involved in developing and implementing IT processes and ensure compliance to standards.

Specific Duties & Responsibilities:

  1. Ensures that all phases and deliverables of the change management process are carried out effectively according to plan and outputs are reviewed.
  2. Execute change assessment and prepare a change strategy/plan that will provide a consistent approach on handling the change and identify risks and mitigations needed.
  3. Conduct Stakeholder Analysis and propose a governance model.
  4. Work with the project team to plan and successfully execute activities to support implementation and adoption of the change.
  5. Analyze the impact of change to existing processes of the organization and assess the need to create a new process, if the change being implemented requires one.
  6. Responsible for management, capturing, sharing, and the accessibility of knowledge assets in relation to the change being implemented.
  7. Works alongside the project team and stakeholders to promote and optimize usage of the knowledge assets to facilitate adoption of change more effectively.
  8. Responsible for creating communications content in order to support the implementation and adoption of a change to the organization.
  9. Keeps track of analytics to know how the adoption of change is doing, as well as whether the change being implemented meets the expected outcomes.
  10. Responsible for carrying out adoption measurement activities through surveys and focused group discussions.
  11. Develop, implement, and monitor IT processes to help improve operations and overall productivity.
  12. Drive Post Mortem and Root Cause Analysis activities to optimize ITG processes and improve productivity.

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

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