Junior Team Lead for US Healthcare Account

11 hours ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time
Overview

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Junior Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
  • Act as a point of contact for team queries and task escalations.
  • Provide day-to-day support, coaching, and direction to a small team of agents.
  • Ensure team members follow standard operating procedures and meet performance targets.
  • Assist in monitoring productivity, quality, and workflow management.
  • Collaborate with the client and internal leadership on special assignments or process improvements.
  • Generate or assist with regular reports related to team performance and operational status.
  • Support onboarding and training of new agents as needed.
Qualifications
  • At least 1-year BPO experience handling US Healthcare Insurance
  • Familiar in processing authorization
    • SME or Junior TL experience is an advantage
    • Must be detail oriented
    • Proficient in using MS Excel
    • Ability to multi-task, prioritize, and manage time effectively
    • Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
    • Excellent verbal and written English skills
    • Willing to work onsite in Mandaluyong
    • Amenable working night shifts
    What can we offer you?
    • Competitive salary and benefits
    • Health Insurance with free dependents*
    • 10%-night differential
    • Attendance Bonus
    • Paid time off
    • Convertible to cash leave credits
    • Performance Appraisal
    • Work-life balance
    • A focus on growing your career path with us
    • We encourage you to follow your passions and learn new skills
    Our commitment to you
    • Strong culture and values-driven leadership
    • We create opportunities for you to learn and grow at any stage of your career
    • Continuous learning and innovation
    • We foster an all inclusive environment where everyone thrives

    #J-18808-Ljbffr

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