Junior Team Lead for US Healthcare Account

4 days ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced J
unior Team Leader
to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description

  • Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
  • Act as a point of contact for team queries and task escalations.
  • Provide day-to-day support, coaching, and direction to a small team of agents.
  • Ensure team members follow standard operating procedures and meet performance targets.
  • Assist in monitoring productivity, quality, and workflow management.
  • Collaborate with the client and internal leadership on special assignments or process improvements.
  • Generate or assist with regular reports related to team performance and operational status.
  • Support onboarding and training of new agents as needed

Requirements

  • At least 1-year BPO experience handling US Healthcare Insurance
  • Familiar in processing authorization
  • SME or Junior TL experience is an advantage
  • Must be detail oriented
  • Proficient in using MS Excel
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
  • Excellent verbal and written English skills
  • Willing to work onsite in Mandaluyong
  • Amenable working night shifts

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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