Managed Services Product Manager

Overview

Join to apply for the Managed Services Product Manager role at Command|Link.

This is a full-time, remote position.

Learn more about Command|Link and the role description below.

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions. It helps corporations consolidate core infrastructure into a single vendor with a proprietary single pane of glass platform.

Command|Link has received recognition for innovation and leadership in the IT industry, including awards such as SD-WAN Product of the Year and ITSM Visionary Spotlight. Command|Link aims to solve ISP vendor sprawl and IT headaches, helping customers maximize uptime and improve the bottom line.

About Your New Role

As a Managed Services Product Manager (or Technical Product Manager), you will oversee the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio. This includes advanced technical solutions across network, security, cloud platforms, hardware, and distributor relationships. The role will work cross-functionally with engineering, operations, sales, and vendors to ensure alignment with customer needs and company strategy.

Key Responsibilities

• Build and manage strategic relationships with key vendors (e.g., Fortinet, AWS, Azure, Dell, Meraki, Poly) and distributors (e.g., Ingram Micro, Arrow) to drive service growth, procurement efficiency, and training enablement.
• Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware — from roadmap development to launch, optimization, and catalog management.
• Design and integrate scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams to create frameworks, SOPs, and monitoring strategies.
• Partner with Finance and Procurement on pricing models, budgeting, and cost optimization, ensuring services remain competitive and profitable.
• Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
• Oversee risk management and compliance, mitigating technology, supply chain, and regulatory risks while ensuring adherence to audit standards.
• Collaborate cross-functionally with Sales, Marketing, and internal teams on go-to-market strategies, sourcing, inventory planning, and enablement programs.
• Track performance through vendor scorecards, KPI reporting, and QBRs — providing leadership with insights on service evolution, opportunities, and risks.

What You'll Need For Success

• Strong experience managing vendor and distributor relationships (e.g., Fortinet, AWS, Azure, Ingram Micro).
• Proven ability to negotiate contracts, SLAs, and pricing to drive business value.
• Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
• Skills in service design, operational integration, and creating scalable frameworks.
• Financial acumen in pricing models, budgeting, and cost optimization.
• Customer-first mindset with experience improving service quality and handling escalations.
• Knowledge of compliance, risk management, and vendor security assessments.
• Ability to collaborate cross-functionally with Sales, Marketing, Finance, and Support.
• Experience tracking KPIs, producing reports, and leading vendor QBRs.
• Excellent communication, negotiation, and leadership skills.

Why you'll love life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development and Sales
• Industries
• Software Development

References to job alerts and nearby postings may appear for discoverability but are not part of the core description.

#J-18808-Ljbffr

---