Conversion Senior Coordinator

3 weeks ago


Manila, National Capital Region, Philippines Manulife Full time
Position Responsibilities
  • Maintain high standards of quality and efficiency in indexing processes and capturing information.
  • Conduct thorough checks and exercise good judgment to prevent financial errors, while handling sensitive funds with care.
  • Suggest process improvements to enhance team metrics and consistently meet company service level expectations.
  • Be available for overtime during high-volume periods, including some Saturdays and holidays, while effectively managing time off.
  • Support colleagues and other teams with production tasks and contribute to expanding the team's expertise in various functions.
Required Qualifications
  • Open to fresh graduates or those with BPO experience, pass math and English exams, business writing exam, and demonstrate keyboarding skills of 35 WPM with 90-95% accuracy.
  • Proficient in Microsoft Applications.
  • Bachelor's Degree in any course
  • Amenable to work in fixed night shift
Preferred Qualifications
  • Strong written communication, proactive problem-solving, and effective multitasking.
  • Understand basic insurance processes; knowledge of life insurance and group benefit products is a plus.
  • Clear communication, collaboration, adaptability, execution excellence, and continuous self-improvement.
  • Familiarity with product and process protocols specific to Manulife and JH RPS.
  • Pass weekly tests on Manulife products, understand JH RPS terminologies and processes, and proficient in email communication.
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Equal Opportunity Employer

Manulife / John Hancock embraces diversity and strives to attract, develop and retain a workforce that is diverse and inclusive. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid


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