Document and Quality Assurance Analyst

Job Description: Quality Assurance (QA) AnalystRole OverviewAs a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional...

Quality Assurance RoleGenpact is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating calls/chat transcripts using evaluation standards and forms. You will also be responsible for analyzing evaluated calls and identifying gaps that impact KPIs.Main...

About the JobWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and reporting on customer service metrics to track performance and identify areas for improvement. You will also participate in training sessions to enhance skills and knowledge related to customer...

QualificationsSkills and Qualifications (Non-negotiable):• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).• Strong understanding of software testing life cycle (STLC) and Agile methodologies.• Experience in API testing...

Key Responsibilities1. Test Planning and Design• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.• Design both manual and automated testing strategies for functional, regression, and performance testing.2. Test Execution and Defect...

OverviewWe are seeking a highly skilled and motivated individual to join our team as a Quality Assurance Analyst in the field of customer service. As a key member of our team, you will play a crucial role in ensuring that our clients receive exceptional service.

Key Responsibilities1. Test Planning and Design• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.• Design both manual and automated testing strategies for functional, regression, and performance testing.2. Test Execution and Defect...

We're seeking an experienced Quality Assurance Manager to join our team at Probe CX. In this role, you'll provide process improvement initiatives based on quality insights, working closely with Operations to drive business outcomes.The successful candidate will have a strong understanding of root cause analysis, error detection, and SBI feedback (situation,...

Schedule and Work EnvironmentWe offer a day shift schedule from Monday to Friday at our Makati City location. All equipment necessary for the job will be provided.Job RequirementsAt least 6 months of work experience in software testingExpertise in test creation, test execution, documentation, and defect reportingAbility to start immediatelyAbout YouYou will...

Job Description:We are seeking a skilled Service Quality Assurance Specialist to join our team at Smart Communications, Inc. As a key member of our quality assurance department, you will be responsible for developing and executing comprehensive test plans and strategies to ensure the highest quality of our products and services.Key Responsibilities:Develop...

Service Quality Assurance Specialist:We seek a seasoned Service Quality Assurance Specialist to enhance our quality assurance team at Smart Communications, Inc. The chosen candidate will design, develop, and execute comprehensive test plans to ensure the highest quality of our products and services.Key Responsibilities:Implement strategic testing plans to...

In this Quality Control and Assurance Analyst role at ConnectOS, you will play a vital part in ensuring the quality of our eCommerce platform.Your main responsibility will be to develop and execute test plans, test cases, and test scripts for new features, updates, and bug fixes across the platform.You will perform various types of testing, including...

Probe CX Makati, National Capital Region, PhilippinesQuality Assurance LeadJob Summary:Provide process improvement initiatives based on QA insights with collaboration with OperationsProvide analysis on QA insights and coordinate with Operations on action planningCoach and develop QA AnalystsAttend calibration sessions as neededCollaborate on Business...

Location: Cubao, Quezon CityDepartment: OperationsAbout the Job:We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and...

Job SummaryThe Citco Group Limited is seeking a skilled Senior Quality Assurance Analyst to join our Global QA team. As a key member of this team, you will play a crucial role in ensuring the quality of our applications under test for both agile and waterfall methodologies.In this position, you will work closely with multiple stakeholders to define suitable...

Job DescriptionWe are seeking a Quality Assurance Specialist to join our team at SuperStaff.In this role, you will be responsible for monitoring and analyzing the overall quality of our contact center, both customer-facing and non-customer facing (processing), to ensure that our communication meets quality assurance standards set.You will document quality...

● Monitoring and analyzing the overall quality of the contact center both customer-facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set.● Document quality issues and performance measured for management review.● Provide 1 to 1 quality monitoring check to agents related to the performance, such as...

Develops a comprehensive test plan and test strategy based on business requirements and system functionalitiesReviews comprehensiveness of the test scripts developed by SQA AnalystEnsures that all required documents are signed off prior to testing execution and change implementationPerforms acceptance testing and ensures that defined metrics are...

Quality assurance (QA) professionals ensure that products and services meet quality standards. Their responsibilities include: Testing: Planning and overseeing product testing and inspections to identify errors and defects Analyzing: Assessing product problems and brainstorming solutions Documenting: Recording and reporting product quality levels

Job OverviewJobsAvenuePH is looking for a highly skilled Senior Quality Analyst to join our team. As a Senior Quality Analyst, you will play a key role in ensuring that our customers receive exceptional service.You will be responsible for developing and implementing quality assurance strategies to enhance customer service performance.Analyze QA reports to...