Customer Success Manager

1 day ago

Manila, National Capital Region, Philippines Outsourced Full time
Overview

Be among the first 25 applicants. 1 day ago

Responsibilities
  • Provide first-line technical support for the platform
  • Handle customer support through Zendesk and JIRA Service Management
  • Assist with customer onboarding
  • Manage end-user desk management
  • Potentially help with implementation process
Key Requirements
  • At least 2-3 years of experience combining technical support and account management
  • Strong B2B customer service background
  • Excellent English communication skills
Technical Skills
  • Proficiency in Zendesk
  • Familiarity with JIRA Service Management
  • Basic technical support capabilities
Preferred Attributes
  • Customer support experience
  • Technical support background
  • Account management potential
  • Ability to learn platform quickly
  • Strong problem-solving skills
Work Schedule

Monday to Friday, 8:00 AM to 5:00 PM Manila Time

Work Setup

Home-based

  • Must have at least 50mbps for both upload and download speed (with back-up internet connection is required)

Note: A background check is conducted for all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button, you authorize Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect your personal information for the purposes of the employment application, and to retain it for a period of 1 year, for these purposes only.

Job Details
  • Seniority level — Entry level
  • Employment type — Full-time
  • Job function — Other
  • Industries — Outsourcing and Offshoring Consulting

References to related job postings and locations have been removed to focus on the role specifics.


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