Online Chat Agent

2 weeks ago

Rizal, Philippines Orbit Teleservices Full time
Overview

Online Chat Agent - Email and text Only - Weekends OFF at Orbit Teleservices


Responsibilities
  • Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
  • Accurately document customer interactions, transactions, and order details within the system.
  • Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
  • Support a positive and team-oriented work environment.
  • Perform basic troubleshooting tasks when required.

Job Qualifications
  • Must have completed at least a high school education or equivalent; college undergraduates are welcome.
  • Previous experience in a similar role is an advantage but not required.
  • Must be able to work on-site.
  • Willing to attend interviews conducted on-site.

Seniorities
  • Entry level

Employment type
  • Full-time

Job function
  • Sales and Business Development

Industries
  • Advertising Services

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