Online Community Manager

7 days ago


Rizal, Philippines beBeeEngagement Full time ₱20,000 - ₱40,000

We are seeking a highly skilled Online Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services.

  • Key Responsibilities include:
    • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
    • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
    • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
    • Maintain detailed records of conversations and transactions in CRM systems.
    • Collaborate with team members to optimize chat strategies and share best practices.
Skill Requirements
  • The ideal candidate will possess:
    • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
    • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
    • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
    • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
    • Track record of meeting or exceeding sales targets in a fast-paced environment.
    • Familiarity with CRM tools and online chat software.
Benefits
  • This role offers:
    • A competitive fixed rate plus commission on upsells and conversions.
    • Opportunities for advancement and performance-based bonuses.

This is a remote position offering flexible scheduling options. If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.



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