Technical Sales Manager

2 weeks ago

Manila, National Capital Region, Philippines Michael Page Full time

About Our Client

Leading solutions provider in the food processing technology industry.

Job Description

  • Carry out aftermarket products activities and develop spare parts, upgrade, and service contract business.
  • Sales target responsibility (spares, services, retrofits inbound and revenue).
  • Owner of overview of spare parts quotes/orders and follow up.
  • Opportunity and Pipeline Creation/management (Salesforce) and Sales Funnel.
  • Monthly sales forecast on product line.
  • Responsible for customer satisfaction.
  • Responsible for clear sales information (kick-off, all written details, creating clear 'picture of the customer' points plan, silhouette progress).
  • Maintain customer relations (visits, calls) and installed base (administration).
  • Yearly customer visit plan based on Operational plan and customer silhouettes.
  • Identify customer needs.
  • Handle customer complaints and warranty (receiving and follow up).
  • Follow up on outstanding invoices.
  • Owner of the first line communication calls, breakdown, PO, escalation.
  • Owner of regular conference calls about operations follow up with support of Help desk/Engineering.
  • Manage new customer (silhouette E) after take over of project management through learning curve with customer care approach.
  • Manage/Maintain content customer care contract.
  • Manage connection with Technical Customer Care Support and Back Office Operation.
  • Cooperate within Customer Care Sales SEA direction and liaison with new equipment sales team.

The Successful Applicant

  • Minimum Bachelor Degree in Mechanical/Electrical/Chemical Engineering preferably or Business Administration.
  • Minimum 5 years experience in aftermarket sales within a similar industry.
  • Good knowledge in aftermarket product sales.
  • Strong capabilities in managing/supervising aftermarket projects.
  • Strong commercial knowledge.
  • Strong interpersonal skills, able to communicate with local and international colleagues.
  • Able to work under pressure.
  • Able to work independently as well as enjoy being part of a team.
  • Multitasking and able to work in a matrix organization.
  • Able to travel and work flexible hours as the job may require.
  • Good command of written and spoken English.
  • Familiar with computer usage, Windows, Office, Visio, Internet Applications, and CRM (or Salesforce).
  • Possess own vehicle/driving license.

What's on Offer

  • Great opportunities for professional and personal growth.
  • Competitive salary and benefits.
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